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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
085: Tracing IP Office SoftConsole via the integrated Debug Tool
*Release Date: 3rd August 2005

SoftConsole has an integrated Debug Tool that can be used to assist in diagnosing issues. Avaya may require the traces provided by this tool in order to resolve an issue.

This tool needs to be enabled for each instance of SoftConsole that requires diagnosis.
This can be done as follows:

Click on Start > Programs > IP Office
Highlight SoftConsole, then Right Click and select Properties.

On the Short Cut tab there is a Field titled Target. Place the cursor at the end of the row after the quote, press the spacebar once and type
Click OK then restart SoftConsole

The Debug tool logs to a file called SoftConsole.log. This file is stored in the SoftConsole directory. This file does not log anywhere else. It is rewritten each time SoftConsole is launched so needs to be copied to another directory immediately after
testing is complete.


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