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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
088: Windows XP(SP2) PPTP Windows VPN Client and IP Office
Phone Manager Pro
*Release Date: 19 August 2005

An issue has been noted when using VPN clients on Windows XP SP2 PCs. When directly connecting to a network without using VPN, both XP SP2 and XP SP1 work as expected.

However, when connecting to the network via VPN using a PPTP Windows client on Windows XP SP2 and 3.0(13) Phone Manager Pro, there is an issue with the quality of the audio path in one direction. The Phone Manager user connected via VPN to the
customer’s network hears excellent voice quality. The other user hears an intermittently distorted audio path.

This problem does not occur when using Windows XP SP1. In order to resolve this issue, the quality of service (QoS) packet scheduler on the XP SP 2 PC must be uninstalled. Simply disabling the QoS packet scheduler does not resolve
this issue.

To uninstall the packet scheduler, right click on ‘My Network Places’, and select properties. Select the network connection in question, then right click and select properties. Highlight the QoS Packet Scheduler and select the uninstall option.


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