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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
092: “Line Error” displayed on Interquartz 9335-AV Analog Terminals
*Release Date: 26 September 2005

A number of cases have been raised reporting that 9335-AV terminals present “Line Error” or “Out of Area” on the display. Hunt groups containing these terminals may intermittently exhibit this behaviour on the display instead of the CLI. This Technical Tip
explains how to overcome this issue.

Fixes for this issue have been implemented in both the IP Office core software and the firmware of the 9335-AV terminals. It is first necessary to upgrade the IP Office to the minimum levels:

IP Office systems running 2.1(xx) software: 2.1.35
IP Office systems running 3.0(xx) software: 3.0.58

After the IP Office has been upgraded testing should be carried out to determine if the issue is still occurring. This is advisable as, depending on the firmware version of the terminals they may not require upgrading. This may avoid having to return the terminal
to your supplier for upgrading.

To find out what version of firmware is installed in a 9335-AV terminal, examine the label on the base of the unit.

Locate the last 6 digits of the serial number and the four digit number on the product label.

The four digit number represents the year and week the unit was manufactured. For example using the illustration above this unit was manufactured in the 13th week of 2005.

Terminals with version 1 firmware will have a serial number range of 010001 0414 to 011200 0439.

Terminals with version 2 firmware will have a serial number range of 011201 0425 to 018030 0504

Terminals with version 3, 4 and 5 firmware are not applicable to IP Office operation.

Terminals with version 6 firmware will have a serial number range of 018031 0513 onwards.

If the issue is still occurring after upgrading the IP Office system to one of the minimum software levels, terminals with firmware version 1 or 2 may need upgrading to the current level (currently version 6) to resolve the issue entirely.

For a terminal to be upgraded it will be necessary to return it to your distributor which may be chargeable.

In addition it should be noted that 9335-AV terminals will only correctly display CLI when they are used in conjunction with the mains power supply unit supplied with the terminal.

Battery power on 9335-AV terminals is used solely to back up the time display and call log.


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