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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
103: Avaya IP Office VoiceMail Pro Integrated Messaging Service
(IMS) Tab not showing in Outlook Tool Options
*Release Date: 27 October 2005

The Integrated Messaging Tab may be disabled and not show in Outlook’s Tool, Options tab. This is caused by outlook disabling the Extension.dll file, which can be caused by the IMS user opening Microsoft Outlook and not being able to synchronize with the
VoiceMail Pro server; if the user then closes and opens Outlook, they may receive the following error:

"Outlook experienced a serious error..."

If the user clicks Yes, Outlook will open and the Integrated Messaging client will not be able to synchronize Outlook with the client’s voicemail box - the user will be able to click on an IMS message and play the message, but the message waiting light will not turn

To check to see if the extenstion.dll add-in is disabled,

1. Open “Outlook”, “Help”, select “About Microsoft Office Outlook”

2. Choose “Disabled Items”
3. Outlook will list all the programs that are disabled.
4. Highlight “Addin: c:\program files\avaya\ims client\\extension.dll”
5. Choose “Enable”

6. Click “Close”
7. Open and close Outlook and the Integrated Messaging tab will appear in “Options”, “Tools”.


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