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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
108: Simple Shortcode for “Direct to Voicemail” transfer
*Release Date: 4 November 2005

Simple Shortcode for “Direct to Voicemail” transfer
The following Shortcode allows simple Direct to Voicemail transfers when Avaya IP Office VoiceMail Pro is used in Intuity mode:

Short Code: #XXXX
Telephone Number:  #N
Line Group ID: 0
Feature: VoiceMailCollect
Force Account Code:

This assumes a uniform 4 digit dial plan, the number of ‘x’ characters in the shortcode
can be modified as appropriate to accommodate alternate length dial plans.

To transfer a call direct to a user’s mailbox with this shortcode:

1. Press “Transfer”
2. Enter “#”, followed by the extension number of the user
3. Press “Transfer”


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