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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
732-280-3200
   

Global IP Office Technical Tip
109:Avaya IP Office Call Status may show “NoUser” with a long call
time
*Release Date: 4 November 2005

Call Status can indicate that the NoUser profile has been on a call for a long period.
This is the result of an agent that has logged off the terminal, but has not cleared down
the call. Visual inspection of the terminal will show an appearance LED is still active.

Hot Desking Agents should remember to correctly clear the terminal after logging off.

The standard logoff Code (*36) can be altered to ensure that the phone is cleared:

Short Code:*36
Telephone Number: t(1)
Line Group ID: 0
Feature: ExtnLogout

t(1) tells the IP Office to hand up the call after one minute.


Avaya IP Office

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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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