Global IP Office Technical Tip
123: Avaya IP Office VoiceMail Pro IMS Clients not connecting to
Voicemail Pro when outlook is opened
*Release Date: 7 Feb 2006
IMS Clients may experience problems when outlook is opened and the IMS software attempts to connect to the Voicemail Pro Server.
The IMS Client will try to resolve the name of the Voicemail Pro server; this will fail if the VoiceMail Pro computer name includes non alphanumeric characters.
The Computer name of the Voicemail Pro server should not include non alphanumericharacters for this reason.
Examples are “VoiceMail_Pro” or “machine-001”.
The preferred computer name would be “VoiceMailPro” or “machine001”.
In addition, DNS must be setup locally in the network and the clients should have their primary DNS requests pointed to that server.