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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
123: Avaya IP Office VoiceMail Pro IMS Clients not connecting to
Voicemail Pro when outlook is opened
*Release Date: 7 Feb 2006

IMS Clients may experience problems when outlook is opened and the IMS software attempts to connect to the Voicemail Pro Server.

The IMS Client will try to resolve the name of the Voicemail Pro server; this will fail if the VoiceMail Pro computer name includes non alphanumeric characters.

The Computer name of the Voicemail Pro server should not include non alphanumericharacters for this reason.

Examples are “VoiceMail_Pro” or “machine-001”.
The preferred computer name would be “VoiceMailPro” or “machine001”.

In addition, DNS must be setup locally in the network and the clients should have their primary DNS requests pointed to that server.

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