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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
127: Retrieving a Parked Call from a 5402 terminal
*Release Date: 13 March 2006

When retrieving a parked call from a 5402 terminal, the function key needs to be pressed twice to retrieve the call. After the first press of the function key, the display shows “drop” and “answer”, but there are no physical keys on the terminal to retrieve the

On the 5402 phone, dial pad 1 through # are represented by buttons 4 to 15 in the user button programming in the Manager application (Button 3 in the user programming is not used as it is reserved.).

Another option to retrieve a parked call in slot 1 would be to use the default short code
*38*N# and enter the appropriate park slot number as N – for slot one, the code would
be *38*1#



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