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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
129: Creating short codes for caller ID from VoIP to PRI
*Release Date: 13 March 2006

In order to pass Caller ID when making an outgoing external call from a remote IP office system via a VoIP trunk to main site using the main site’s PRI trunk, short codes need to be added on both remote and main sites.

At the remote IP Office site, create the following system short code:

Code: [9]N;
Telephone Number: 9NsaaaxxxE (aaa = area code, xxx = exchange, E = extension
number of the IP Office user – these components can be used to set the outgoing CLI,
for example – 9Ns420123E will pass 420123200 as the CLI for extension 200)
Feature: Dial
Line Group ID: 11

At the central IP Office, create a Short Code on the VoIP trunk:

Code: 9N
Telephone Number: NSS
Feature: Dial
Line Group ID: 5



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