Business IP PBX Phone System

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Global IP Office Technical Tip
145: Replay Controls in IP Office ContactStore Disappear After
Installing MS Update KB912812
*Release Date: 18 August 2006

After installing Microsoft update 912812 if a user tries to use the IP Office ContactStore
Replay Controls in “Search and Replay” these are missing. To resolve this issue the
user must install Microsoft update 917425.
Download information
The following files are available for download from the Microsoft Download Center:

Compatibility Patch for Internet Explorer for Windows XP SP2
Go to http://www.microsoft.com/downloads/details.aspx?FamilyId=B7D9801B-4FB5-492E-903E-3400ABF1D731&displaylang=en

Compatibility Patch for Internet Explorer for Windows Server 2003 SP1
Go to http://www.microsoft.com/downloads/details.aspx?FamilyId=16C36301-6110-4945-A02E-88A59745CF4F&displaylang=en

For more information about how to download Microsoft support files, click the following article
number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/912812

http://support.microsoft.com/kb/917425

1-800-429-0077