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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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Global IP Office Technical Tip
148: Compact Business Center Reporting Clarification
*Release Date: 18 August 2006


Compact Business Center (CBC) is a reporting package designed for very small businesses to measure their call traffic to help better manage their business.

CBC allows a user to see either the Real-Time or Historical status of up to 3 agent groups within IP Office, or the entire system. Previous documentation has incorrectly identified that the statistics available per group were identical to the statistics available
per system. This is not the case. This document provides clarification on which statistics are available by either system or group as detailed in the table below:


  CBC Statistics Available  
Per System Per Agent Group
Calls Presented Calls Presented
Calls Lost Calls Answered
Outgoing Completed Calls Lost
Queued Calls Outgoing Completed
Available Agents Queued Calls
Available Lines
Active Outgoing Calls
Active Incoming Calls

For customers who require the visibility of available agents and lines, as well as active incoming and outgoing calls, on a per group basis; a Compact Contact Center is recommended.

 


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