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Avaya IP Office Technical Tips

Global IP Office Technical Tip
159: Voicemail to Email Notification with Avaya IP Office Voicemail
*Release Date: 10 January 2007

Voicemail Lite supports Email Notification using the simple MAPI Interface provided by Microsoft Outlook.

Email notification is configured on a user by user basis. The settings can be found within the IP Office Systems Settings on the Voicemail Tab, or the User Configuration Form

Options for Voicemail to Email Notification are:

Do not automatically send a new message to the email account.
Copy all messages to the email account.
Forward all messages to the email account and delete from the Voicemail
Send an email message without attaching the Voicemail file. This may be used with Email gateways to Pagers or Mobile telephone Short Message Services. This will include the caller's Caller ID when available.

Note: This is not the same as IMS which requires VoiceMail Pro.
Outlook Security Settings

The current Microsoft Email Security Update disables many Outlook features that allow viruses to spread quickly, however these security changes also make it difficult for many programs to access Outlook features to send emails.

In the case of Voicemail Lite, it prevents access to the Simple MAPI Interface, preventing voicemail to email notification from working.

Versions of Microsoft Outlook which are impacted by this security change include:

Outlook 98 Version 8.5.7806 and later
Outlook 2000 Version and later
Outlook 2002 All Versions (10.0.x.x)
Outlook 2003 All Versions (11.0.x.x)

Microsoft has provided an Administrative Package which enables the Network Administrator to customize the Outlook Security Features.

This Administrative Package can be found in the Office Resource Kit for each particular version of Outlook. Visit the Microsoft Website for more details:

Installing the Microsoft Outlook Security Template

Installation and configuration of the Outlook Security Template is covered by Microsoft
Documentation, resources available include:

The readme.doc included with the Administrative Package
- this covers the process of how to install and configure the package for each version of Outlook

- Customizing Outlook 2003 to Help Prevent Viruses
- Installing the Outlook Trusted Code Control
- Customizing Security Settings by Using the Outlook Security Template

- Simple MAPI Application Seems to Ignore Custom Security Settings Modifying Outlook Security Settings to Enable Simple MAPI

In order to allow the necessary Simple MAPI commands in Outlook, the following options need to be configured within the Outlook Security Template for the user running Voicemail Lite and MS Outlook (i.e. the voicemail lite email account).

Note: The MS Implementation Guides discuss how to apply these settings to individual
or multiple users.

Definition of Options on the Outlook Security Template
Automatically approve The operation will be allowed and the user
will not receive a prompt.
When sending items via Simple MAPI Specifies what happens when a program attempts to send mail programmatically by using Simple MAPI.
When resolving names via Simple MAPI Specifies what happens when a program attempts to gain access to an address book by using Simple MAPI.
When opening messages via Simple MAPI Specifies what happens when a program attempts to gain access to a recipient field, such as To, by using Simple MAPI.



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