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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips

Global IP Office Technical Tip
161: 2402 Telephone Display may not function correctly with Avaya
IP Office
*Release Date: 10 January 2007

The display on 2402 telephones will only work correctly with Avaya IP Office when the
2402 telephone is running R2.0 firmware.

To determine the firmware version installed on the telephone, compare the serial number on the telephone with the list below or examine the label of the box the telephone was supplied with.

The firmware version of a 2402 telephone can also be determined by plugging in the telephone to an IP Office system, then pressing and holding the test sequence while on hook.
R1.0 sets will light all LEDs and fill in all the display segments as long as the button is held down.
R2.0 sets will light all LEDs, fill in all the bottom display line segments and cycle the top display line between having all the segments filled in and displaying the following message:

2402D Rel:2.0 9/23/04

When ordering 2402 telephones, the firmware versions have different comcodes:

2402 with firmware version R1.0:
2402D01A-2001, CC 700274590, serial number starting with xGM

2402 with firmware version R2.0:
2402D01B-2001, CC 700381973, serial number starting with xxN

2402 telephones with R1.0 firmware intended for use on IP Office should be RMA’d via your usual route and replaced with R2.0 telephones. The 2402 is not software or firmware upgradeable.


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Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya


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