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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Avaya IP Office Technical Tips
 
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Global IP Office Technical Tip
166: Avaya IP Office 406v2 Control Unit and IP Office R4.0 software
*Release Date: 26 March 2007


This document explains the process of how to return an IP Office 406v2 control unit which does not have the required amount of RAM to run R4.0 software. Some of these units (PCS 7 and earlier) have only 16MB of memory, which is not enough to run R4.0
(or later) software. The IP Office R4.0 Update Wizard can automatically detect if the unit has insufficient memory to load the SW, and will show an on-screen warning.

Customers with 406v2 at PCS 7 or earlier can return their units to Avaya for replacement with units that have the required memory to run R4.0 software.

Units at PCS 8 or later have enough memory to run R4.0 (or later) software and do not need to be returned for upgrade.
How to obtain replacement units

Avaya U.S. Indirect Customers: Avaya authorized Business Partners are responsible for the implementation on behalf of their customers. Any support or work performed by Avaya may result in Per Incident charges. Business Partners are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customer’s request. The ordering and shipping of
PCN material for direct customers and/or Avaya Service technicians is to follow current processes

Avaya U.S. Direct Customers: Customers are to contact the Avaya Global Services Delivery (GSD) @ 1-800-242-2121 to request PCN number 1593B. The Avaya GSD is to approve the customer’s request. The ordering and shipping of PCN material for direct
customers and/or Avaya Service technicians is to follow current processes.

Avaya EMEA/APAC/CALA Customers: Avaya authorized Distributors and Business Partners are advised to contact the following Avaya approved repair facility. If the customer’s original unit is to be returned then the “Return under Repair” process should be used.

 

Return under repair process Request Advanced Replacement
• 8 working day turnaround • May take more than two weeks depending on availability of refurbished stock
• Mark package “for Upgrade Release 4.0” • Contact Multimessage Systems on:+44 1707 644480
• Contact Multimessage Systems on: +44 1707 644480 • Provide the following information: • Serial number• PCS Level • Purchase order number to cover the administration fee and the replacement cost if old unit not returned
• Send old unit to: Multimessage Systems Ltd, Unit 1/2, Cranborne Industrial Estate, Potters Bar, Hertfordshire , EN6 3JH  United Kingdom Tel: +44 1707 644480 • Obtain Returns number
• Await receipt of upgraded unit • Await receipt of refurbished unit
• Return old unit within 20 days stating returns number to: Multimessage Systems Ltd Unit 1/2, Cranborne Industrial Estate  Potters Bar, Hertfordshire EN6 3JH United Kingdom Tel: +44 1707 644480
Notes: Notes:
An administration fee of GBP20 is payable. Customers will be invoiced for the value of the replacement unit (GBP500) under the following circumstances:
• The old unit is not returned within 20 days
• The old unit is unserviceable or does not match the declared serial number/PCS level
Warranty cover remains the same as for the original unit.
Shipment of the advanced replacement is FOC. The Business Partner/Distributor is responsible for the cost of shipping the original unit to the repair centre.
• The customer is responsible for the cost of shipping to the repair centre. Return shipping is FOC.
• No cosmetic Repairs will be carried out  

 


Avaya IP Office

1-800-429-0077

Avaya 4630 IP Telephone Compact business center: one of many tools for use with the IP Office Another great telephone by Avaya

 

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