| Return under repair process |
Request Advanced Replacement |
| • 8 working day turnaround |
• May take more than two weeks depending on availability of refurbished stock |
| • Mark package “for Upgrade Release 4.0” |
• Contact Multimessage Systems on:+44 1707 644480 |
| • Contact Multimessage Systems on: +44 1707 644480 |
• Provide the following information: • Serial number• PCS Level • Purchase order number to cover the administration fee and the replacement cost if old unit not returned |
| • Send old unit to: Multimessage Systems Ltd, Unit 1/2, Cranborne Industrial Estate, Potters Bar, Hertfordshire , EN6 3JH United Kingdom Tel: +44 1707 644480 |
• Obtain Returns number |
| • Await receipt of upgraded unit |
• Await receipt of refurbished unit |
|
• Return old unit within 20 days stating returns number to: Multimessage Systems Ltd Unit 1/2, Cranborne Industrial Estate Potters Bar, Hertfordshire EN6 3JH United Kingdom Tel: +44 1707 644480 |
| Notes: |
Notes:
An administration fee of GBP20 is payable. Customers will be invoiced for the value of the replacement unit (GBP500) under the following circumstances:
• The old unit is not returned within 20 days
• The old unit is unserviceable or does not match the declared serial number/PCS level
Warranty cover remains the same as for the original unit.
Shipment of the advanced replacement is FOC. The Business Partner/Distributor is responsible for the cost of shipping the original unit to the repair centre. |
| • The customer is responsible for the cost of shipping to the repair centre. Return shipping is FOC. |
|
| • No cosmetic Repairs will be carried out |
|
