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The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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Global IP Office Technical Tip
175: Rebuilding the Contact Store Database
*Release Date: 3 July 2007

This document provides guidance on how to rebuild the IP Office Contact Store database in the event of a failure. In some situations it may be necessary to re-import the call details into the Contact Store MSDE Database so that the web based search
engine can include recordings in search results.

In order to access this feature you must be running Contact Store version 7.2.09 or later. The data structure where the Contact Store recordings are located must be intact; this means that both the .WAV and .XML files must exist in the folders where they were originally processed.

The following procedure explains how to re-import the call information into the Contact Store MSDE database:

1. Create a text file named “redo.txt” e.g. in Notepad and enter the 15 digit Index Number (e.g. 890001000000001) of a call to be reprocessed. The location of these files are defined by the “Directory Path for Recordings” system setting in Contact Store.

2. Repeat for other calls, each call must be on a new line.

The following example would result in three records being re-imported:


2. Place this file into the handover directory as defined by the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir

The Default Destination folder for Voicemail Pro is:

C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL

3. If the Contact Store service is running and connected to the Voicemail Pro System you will be able search for and find the records in the Contact Store Search Engine within 5 minutes of placing the “redo.txt” file in the handover directory.

 


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