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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

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Global IP Office Technical Tip
176: IP Office 4.0 Synchronize Calls feature
*Release Date: 3 July 2007

This document is to clarify the intended operation of the Synchronize Calls feature.

The Synchronize Calls feature introduced in IP Office 4.0 software allows you to use a single Voicemail Pro port to play hunt group queue announcements to multiple callers.

Please note that when this feature is enabled the following customized call flow activities are unavailable:

Announce ETA or position in queue
Auto attendants to present menus and perform actions based on DTMF Prompts
Transfer users from the queue announcement to a destination other than back into the queue

As the Voicemail is servicing all callers using a single port it is unable to distinguish between individual callers and as such is unable to perform these individual actions.

If you need to use these features Synchronize Calls must be disabled.

 


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