Florida Avaya business partner

Avaya IP Office

 

Troubleshooting Merlin Magix


Telephone Does Not Ring


Possible Cause 1: The telephone’s ringer volume control is set too low.

What to do: While the telephone is idle and the handset is in the cradle, adjust the volume control up. From another extension, dial the extension with the problem.
• If you can hear the telephone ring, you have solved the problem.
• If the telephone still does not ring, go to Possible Cause 2.

Possible Cause 2: The Do Not Disturb feature is turned On.

What to do: Check the green light next to the programmed Do Not Disturb button to determine whether Do Not Disturb is turned On.
• If the green light is on, then Do Not Disturb is turned On. Press the button to deactivate the feature and to turn the light off. From another extension, dial the problem extension. If the telephone rings, you have solved the problem. If not, go to Possible Cause 3.
• If the green light is not on, then Do Not Disturb is Off; go to Possible Cause 3.

Possible Cause 3: The Forward feature is turned On.

What to do: Turn Off the Forward feature. Use one of the following methods, depending on the type of telephone:
• At a 4400-Series, MLX, or TransTalk 9040 (when connected to a TDL port) telephone with a programmed Forward button, deactivate the feature and turn the light off by pressing the button (if the green light is on, indicating that the feature is active). From another extension, dial the extension with the problem. If the telephone rings, you have solved the problem. If the
telephone still does not ring, go to Possible Cause 4.
• At a 4400-Series, MLX, or TransTalk 9040 (when connected to a TDL port) telephone without a programmed Forward button, deactivate Forward by pressing the Feature button and dialing 33 plus the extension number of the telephone that is not receiving calls. From another extension, dial the extension where the problem is. If the telephone rings, you have solved the problem. If the telephone still does not ring, go to Possible Cause 4.

• At a single-line telephone, deactivate Forward by dialing #33 plus the extension number of the single-line telephone. From another extension, dial the extension with the problem. If the telephone rings, you have solved the problem. If the telephone still does not ring,
go to Possible Cause 4.

Possible Cause 4: The Ringing Options setting of the Ring Timing feature for the extension is programmed for No Ring or Delayed Ring.

What to do: Use centralized telephone programming or extension programming to check the Ringing Options setting for the extension
• If the Ringing Options setting is No Ring or Delay Ring, change the setting to Immediate, if appropriate. From another extension, dial the problem extension. If the
telephone now rings, you have solved the problem. If not, go to Possible Cause 5.
• If the Ringing Options setting is Immediate, go to Possible Cause 5.
You can check the Ringing Options setting at a 4400-Series or MLX display telephone by first
pressing the Inspct button and then a line button. Ringing can be set for each line or for all lines. To change a setting, use extension programming. At a single-line telephone, check the Ringing Options settings for each line by using centralized telephone programming.

Possible Cause 5: The telephone may be defective.

What to do: Test the telephone by replacing it with a similar telephone that you know is working.
• If the replacement telephone rings, then replace it with the original telephone and check again. If the original telephone still does not ring, then the original telephone may be defective. Call the Carroll Communications at 732-751-0101 (consultation charges may apply).
• If the replacement telephone does not ring, there may be a problem with the system wiring or the control unit. To test one wiring possibility, go to Possible Cause 6.

Possible Cause 6: The wiring is faulty somewhere in the system.

What to do: Test the control unit module and jack into which the telephone is plugged.
• Identify the port where the non-functional telephone is connected. Identify a second port in the same module connected to a functional telephone and unplug the jack from the module. Plug the jack for the non-working telephone into the extension jack that is now open. If
the telephone works, call Carroll Communications at 732-751-0101 (consultation charges may apply).

Troubleshooting Merlin Magix Main

 

Troubleshooting Magix Phone System

 

Business Telephone Systems Florida| Merlin Magix |

Telephone Systems

 

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
Copyright 2006 CarrollCommunications.com, All Rights Reserved.