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| Problem | Solution |
| Can’t make outside calls from pool buttons on pooled extensions | Is Forced Account Code Entry assigned to this extension? |
| Is your dial mode (touch-tone or rotary) incorrect? Use Dial Mode (#201) to reset it. | |
| Has someone changed the Pool Access Restriction for the extension? | |
| Pool may not be assigned to the extension. | |
| There may not be enough lines assigned to the pool to support the usage. | |
| One or more local telephone company lines may be faulty; test each line from extension 10. | |
| Calls are answered automatically | If Automatic System Answer and/or Direct Extension Dial is turned on, turn it off. |
| If an auxiliary device (fax, modem, voice messaging
system, answering machine) answers when it should not;
either: • Check the device and adjust it to answer on a later ring or turn off auto-answer. • Set the extension’s Line Ringing to Delayed Ring. |
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| Auxiliary device doesn’t answer | Device may not recognize the system ringing pattern: • Change the extension’s ring pattern by using |
| Trouble hearing the person you called | If you are using a speakerphone, try turning it off. |
| If you have touch-tone dialing, you may have a faulty telephone or cord. | |
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If you have rotary dialing, the Rotary Dialing Timeout (#108) interval is too long; reset it. |
| Automatically dialed calls beginning with star codes are misdialed | Setting may not be inserting a long enough pause; use Star Code Dial Delay (#410) to increase setting. |
| Recall feature isn’t working | Increase Recall Timer Duration (#107) by 100 milliseconds. If using the feature disconnects the call, decrease Recall Timer Duration by 100 milliseconds. |
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Troubleshooting Partner ACS page 3