Avaya business partner

Telephone Systems

 

Partner Troubleshooting

 

Problem Solution
   
Call rings continuously, but no one at other end You may be using Automatic System Answer or Direct Extension Dial on a system that doesn’t support far end disconnect; call your local telephone company and find out if they support it.
   
Calls on hold are disconnected Hold Disconnect Time (#203) setting may be too short
   
Calls on Automatic System Answer lines are disconnected Automatic System Answer Mode (#121) may be set to Disconnect; change it to Hold or Ring.
 
Call on Hold hangs up, but line doesn’t disconnect Hold Disconnect Time (#203) may be too long; try resetting it.
  Local telephone company does not send a hold
release signal; you may need the help of our hotline.
   
All calls are disconnected You may have run the Restore Programming feature; the system resets itself. In the future, warn users of
restores.
 

Power may have been interrupted to the control unit; check the power cord, the on/off switch, and the green LEDs on the modules.

   
All telephones dead; no dial tone or lights Power may have been interrupted to the control unit; check the power cord, the on/off switch, and the green LEDs on the modules.
  Power outlet may be faulty; test the outlet with an appliance like a lamp.
   
Multiple telephones dead; no dial tone or lights LED on one system module may be out; try reseating the module in the control unit.
  LEDs on several modules may be out; try reseating the leftmost module of the ones with lights out.
   
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Troubleshooting Partner ACS page 4

Partner Phone System| Merlin Magix | Telephone Systems

1-800-429-0077 ::: Fax 1-732-751-8811
5133 West Hurley Pond Rd., Farmingdale, NJ 07727
info@carrollcommunications.com
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