|
|
| Problem | Solution |
| Call rings continuously, but no one at other end | You may be using Automatic System Answer or Direct Extension Dial on a system that doesn’t support far end disconnect; call your local telephone company and find out if they support it. |
| Calls on hold are disconnected | Hold Disconnect Time (#203) setting may be too short |
| Calls on Automatic System Answer lines are disconnected | Automatic System Answer Mode (#121) may be set to Disconnect; change it to Hold or Ring. |
| Call on Hold hangs up, but line doesn’t disconnect | Hold Disconnect Time (#203) may be too long; try resetting it. |
| Local telephone company does not send a hold release signal; you may need the help of our hotline. |
|
| All calls are disconnected | You may have run the Restore Programming feature; the system resets itself. In the future, warn users of restores. |
Power may have been interrupted to the control unit; check the power cord, the on/off switch, and the green LEDs on the modules. |
|
| All telephones dead; no dial tone or lights | Power may have been interrupted to the control unit; check the power cord, the on/off switch, and the green LEDs on the modules. |
| Power outlet may be faulty; test the outlet with an appliance like a lamp. | |
| Multiple telephones dead; no dial tone or lights | LED on one system module may be out; try reseating the module in the control unit. |
| LEDs on several modules may be out; try reseating the leftmost module of the ones with lights out. | |
| Page 1 | |
| Page 2 | Page 5 |
Troubleshooting Partner ACS page 4