Troubleshooting Merlin Magix

Trouble Hearing Called Party

Possible Cause 1: If a speakerphone is being used, there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background
noise).

What to do: Eliminate the background noise or other interference. If the problem persists or if a speakerphone is not being used, go to Possible Cause 2.

Possible Cause 2: The telephone handset may be defective. What to do: Replace the handset with a handset from the same type of telephone. If you can now hear the called party, contact your Carroll Communications representative to order a new handset. If you still have trouble hearing, go to Possible Cause 3.

Possible Cause 3: The telephone may be defective.

What to do: Test the telephone by replacing it with a similar telephone that you know is working.
• If you can hear the called party on the replacement telephone, then replace it with the original telephone and check again. If you still have trouble hearing the called party on the original telephone, then the original telephone may be defective. Call Carroll Communications at
732-751-0101 (consultation charges may apply).
• If you cannot hear the called party on the replacement telephone, there may be a problem with the system wiring or the control unit. Call Carroll Communications at 732-751-0101.

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Troubleshooting Magix Phone System

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