Troubleshooting Merlin Magix
Trouble Hearing Called Party
Possible Cause 1: If a speakerphone is being used, there may be
environmental factors that affect the performance of the
speaker or microphone (for example, too much background
What to do: Eliminate the background noise or other
interference. If the problem persists or if a speakerphone is
not being used, go to Possible Cause 2.
Possible Cause 2: The telephone handset may be defective.
What to do: Replace the handset with a handset from the
same type of telephone. If you can now hear the called party,
contact your Carroll Communications representative to order a new handset. If
you still have trouble hearing, go to Possible Cause 3.
Possible Cause 3: The telephone may be defective.
What to do: Test the telephone by replacing it with a similar
telephone that you know is working.
• If you can hear the called party on the replacement
telephone, then replace it with the original telephone
and check again. If you still have trouble hearing the
called party on the original telephone, then the original
telephone may be defective. Call Carroll Communications at
732-751-0101 (consultation charges may apply).
• If you cannot hear the called party on the replacement
telephone, there may be a problem with the system
wiring or the control unit. Call Carroll Communications at 732-751-0101.
Troubleshooting Merlin Magix Main
Troubleshooting Magix Phone System
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