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Avaya IP Office

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Saving Your Greeting Message
Setting Your Greeting Message to Play Continuously
Stopping Your Greeting Message from Playing Continuously
Changing Your Greeting Message
Changing Hunt Group Greeting Messages
Mailbox Administration
Options for Mailbox Callers
Summary of Mailbox Options
Voicemail Help Menu
Default Short Codes
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Changing Your Greeting Message

You can change your personalized greeting message at any time. If you choose to offer callers to your mailbox any transfer options to covering numbers, you need to record a greeting message that explains the available transfer options. For more information, see Giving Callers a Transfer Option.


  • If you change from the system greeting to a personalized one, you cannot return to the system greeting without the aid of your system administrator.

To change your greeting message:

  1. Log into your mailbox. For more information, see Logging in.

  2. Press 3 for greeting messages.

  3. Press 2 to change your greeting message.

  4. Record your message after the tone.


    • Recordings must be at least 3 seconds long.

  1. Press 2 when you have finished recording your greeting message. You can then press 1 to hear the new message.

  2. Press 3 to make the message active if you want to use it. If you do not want to use the new recording, you can record again or hang up to use the greeting that was previously active.

  3. Decide whether you want to make further changes or save your new greeting message. For more information about saving a greeting, see Saving Your Greeting Message or Saving Your Greeting Message to Play Continuously.

To return to the previous menu:

  1. Press 8.

















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