Avaya IP Office

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Changing Hunt Group Greeting Messages

Your system administrator can set up a method for you to log into the mailbox of a hunt group. In addition to standard message handling, you can change the hunt group greeting messages.

To change hunt group greeting messages:

1. Log in to the hunt group mailbox.
   The exact method depends on the option that your system administrator has provided.

2. Press 3 for greeting messages.

3. Select the greeting to record:

• • Standard Greeting: Press 1.
    This greeting is used when the hunt group is In Service but all available hunt group members are busy or set to no answer.

  • Out of Hours Greeting: Press 2.
    This greeting is used when the hunt group is in Night Service or Out of Service or Out of Hours.

  • Queue Greeting: Press 3.
    This greeting is played to callers who have been waiting to be answered for a set period.

  • Still Queued Greeting: Press 4.
    Twenty seconds after the Queue Greeting, the Still Queued Greeting is played to a caller who is still waiting to be answered. This greeting is repeated every 20 seconds.

4. After selecting the greeting to record, you can choose the following options:

5. • To hear the recording: Press 1.

   • To record a new greeting: Press 2.
     You are prompted to press 2 again when you have finished recording. You then return to the menu to hear, record or save the message.

Note

4. • • Recordings must be at least 3 seconds long.

   • To save the new recording: Press 3.