Avaya Telephone Systems

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Overview

Your IP Office mode mailbox can contain the following types of message:

• New
  These are messages that have not yet been heard by you, the mailbox owner.

• Old
  As soon as you start listening to a message, the status of the message changes to Old.

• Saved
  While you listen to a message, you may request that the message be saved.

When you have logged into your mailbox, you hear an announcement to tell you the number of new messages that you have in your mailbox. The first of the new messages is then presented. For more information, see Listening to New Messages.

While you listening to your messages you can:

• Delete the message that you are listening to. For more information, see Deleting a Message.

• Save the message so that it is retained for the period defined for Saved Messages. On a Voicemail Pro system this can be configured by your System Administrator. Contact your System Administrator if you need to find out how long a Saved Message will be retained on your system. For more information, see Saving a Message.

• Forward the message to a different extension. For more information, see Forwarding a Message to a Different Extension.

• Repeat the message you are listening to

• Skip to the next message

• Call the person who has left the message

• Fast Forward, Rewind and Pause Messages.

After you have listened to a message once, its status changes to Old. You can still listen to old and saved messages whenever you like. For more information, see Listening to Old and Saved Messages.