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VoIP Telephone Systems

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Saving Your Greeting Message
Setting Your Greeting Message to Play Continuously
Stopping Your Greeting Message from Playing Continuously
Changing Your Greeting Message
Changing Hunt Group Greeting Messages
Mailbox Administration
Options for Mailbox Callers
Summary of Mailbox Options
Voicemail Help Menu
Default Short Codes

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Listening to New Messages

When you have logged into your IP Office mode mailbox, you hear an announcement to tell you how many new voicemail messages you have, if any. The first of these is then played to you.


  • Your system administrator can configure the length of time for which messages remain in your mailbox. Check with your system administrator if you need to know how long messages are kept.

While you are listening to a message, you have the following options:

  • To delete the message: Press 4. For more information see, Deleting a Message.

  • To save the message: Press 5. For more information see, Saving a Message

  • To forward the message: Press 6. For more information see, Forwarding Voice Messages: Overview.

  • To repeat the last message: Press 7.

  • To skip the message: Press 9.

  • To call back the sender (if internal): Press **.

  • To fast forward: Press #.

  • To rewind: Press *.

  • To pause: Press 0. Use * to restart.

You can also:

  • Repeat the last message that you listened to.

  • Skip a message that you decide you do not need to hear.

  • Call the person who has left the message.












































































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