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VoIP Telephone Systems

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Saving Your Greeting Message
Setting Your Greeting Message to Play Continuously
Stopping Your Greeting Message from Playing Continuously
Changing Your Greeting Message
Changing Hunt Group Greeting Messages
Mailbox Administration
Options for Mailbox Callers
Summary of Mailbox Options
Voicemail Help Menu
Default Short Codes

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Logging in to Your Mailbox from Your Extension

You can log in to your mailbox from your own telephone extension or from a different location, if your system administrator has set this up for you. For more information, see Logging in to Your Mailbox From a Different Location.

By default, your extension will be assumed to be a trusted location, which means that from your extension you can log into your voicemail mailbox without the need to enter an access code. If however your extension is in a public area it is possible for your system administrator to enable the access code option. For more information, see Setting up a Mailbox Access Code.

To log into your mailbox from your own extension:

  1. Dial *17.
    If this is the first time that the mailbox has been used, you might be prompted to record a name. If so, follow the instructions that you hear.

  2. When you have logged in to your mailbox, an announcement tells you how many new messages you have (if any). New messages are then played back. You can press 8 to find out about the options that you can use.

To listen to old messages: Press 1.

To listen to saved messages: Press 2.


    • After you have listened to a new message, the message becomes an old message and is automatically deleted 36 hours after it was first played. On Voicemail Pro systems, your system administrator can set the length of time for which messages are stored before they are automatically deleted Check with your system administrator to find out if the message storage time has been changed.

  1. To leave voicemail, hang up.
    The sections that follow describe the features that you can use when you have logged into your mailbox.
























































































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