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VoIP Telephone Systems

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Saving Your Greeting Message
Setting Your Greeting Message to Play Continuously
Stopping Your Greeting Message from Playing Continuously
Changing Your Greeting Message
Changing Hunt Group Greeting Messages
Mailbox Administration
Options for Mailbox Callers
Summary of Mailbox Options
Voicemail Help Menu
Default Short Codes

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Overview

Sometimes it can be useful to prevent callers from being forwarded to your mailbox when you are on the telephone or do not answer. You can switch voicemail off and back on again when you need it. For more information, see Switching Voicemail On or Off.

Your system administrator can set up an option so that if callers are directed to your voicemail you can give the them the option to transfer to a different extension, for example to reception. For more information, see Giving Callers a Transfer Option.

By default the voicemail system alerts when you have a voicemail message by ringing your telephone the next time you end a call and replace the handset. You can choose whether to have this voicemail ringback option on or off. For more information, see Switching Voicemail Ringback On or Off.

Switching Voicemail On or Off

When voicemail is switched off, the system prevents callers from being forwarding to your mailbox when you are on the telephone or do not answer. This option does not prevent messages from being forwarded to your mailbox by other mailbox users.

To switch voicemail on or off

  • Dial *18 (on) or *19 (off)
    You hear two confirmation beeps.

Switching Voicemail Ringback On or Off

When voicemail ringback is on, your telephone rings whenever you end a call and replace the handset (unless another call is waiting). The system rings your telephone and, when you answer, prompts you to log in to your mailbox. You can choose to switch this option on or off.

To switch voicemail ringback on or off:

  • Dial *48 (on) or *49 (off).
    You hear two confirmation beeps.

Giving Callers a Transfer Option

After a caller has been directed to your voicemail you can give them the option to be transferred to a different extension, for example reception, an assistant or an external number such as a mobile or cell number.

So that you can do this your system administrator must set up a voicemail transfer number for you.

Important

  • You need to record a new greeting message to inform callers that if they press 0 they will be transferred accordingly. For more information, see Setting and Changing Greeting Messages: Overview.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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