Sometimes it can be useful to prevent callers from being forwarded to your mailbox when you are on the telephone or do not answer. You can switch voicemail off and back on again when you need it. For more information, see Switching Voicemail On or Off.
Your system administrator can set up an option so that if callers are directed to your voicemail you can give the them the option to transfer to a different extension, for example to reception. For more information, see Giving Callers a Transfer Option.
By default the voicemail system alerts when you have a voicemail message by ringing your telephone the next time you end a call and replace the handset. You can choose whether to have this voicemail ringback option on or off. For more information, see Switching Voicemail Ringback On or Off.
Switching Voicemail On or Off
When voicemail is switched off, the system prevents callers from being forwarding to your mailbox when you are on the telephone or do not answer. This option does not prevent messages from being forwarded to your mailbox by other mailbox users.
To switch voicemail on or off
Switching Voicemail Ringback On or Off
When voicemail ringback is on, your telephone rings whenever you end a call and replace the handset (unless another call is waiting). The system rings your telephone and, when you answer, prompts you to log in to your mailbox. You can choose to switch this option on or off.
To switch voicemail ringback on or off:
Giving Callers a Transfer Option
After a caller has been directed to your voicemail you can give them the option to be transferred to a different extension, for example reception, an assistant or an external number such as a mobile or cell number.
So that you can do this your system administrator must set up a voicemail transfer number for you.