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VoIP Telephone Systems

Telecommunications Consulting

Overview of User Guide Voicemail Pro
Logging in to Your Mailbox from Your Extension
Logging in to Your Mailbox from a Different Location
Setting up a Mailbox Access Code
Listen to Messages Overview
Listening to New Messages
Saving a Message
Listening to Old and Saved Messages
Deleting a Message
Forwarding a Message to E-mail
Forwarding a Message to a Different Extension
Forwarding a Message with a Message Header
Forwarding a Message to Your Saved Messages List
Forwarding Future New Messages to Email
Switching Message Forwarding Off
Setting up Email Notifications
Receiving an E-mail Alert for a New Message
Switching E-mail Forwarding and Alerts Off
Listening to Your Greeting Message

Saving Your Greeting Message
Setting Your Greeting Message to Play Continuously
Stopping Your Greeting Message from Playing Continuously
Changing Your Greeting Message
Changing Hunt Group Greeting Messages
Mailbox Administration
Options for Mailbox Callers
Summary of Mailbox Options
Voicemail Help Menu
Default Short Codes

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




When you call another mailbox you can:

  • Skip the mailbox greeting message. For more information, see Skipping a Mailbox Greeting Message.

  • Press a key to be transferred to a covering number, for example reception. For this option to be available, your system administrator must set up a voicemail reception number for you. For more information, see Transferring to a Covering Number.

The same options are available to a caller who calls your mailbox.

Skipping a Mailbox Greeting Message

When you call an extension and are directed to voicemail you can skip past the greeting message and go straight to the tone that indicates when to leave your message.

To skip a mailbox greeting:

  1. Call the extension number.

  2. As soon your call is answered, press 2 to skip the greeting. You then hear the tone after which you can record your message.

Transferring to a Covering Number

When you call an extension and are directed to voicemail you can either leave a message or choose to be transferred to a covering number, if one has been set up. For example, you might be offered the option to press 0 to speak to a receptionist or to be connected to an external number such as a mobile or cell phone.


  • The number to which you are transferred depends on the number specified by the owner of the mailbox that you are calling.

  • If you choose a transfer option and are still diverted to a mailbox on the same system, you are returned to the voicemail box of the person you first called.




























































































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