The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Overview
When you call another mailbox you can:
Skip the mailbox greeting message. For more information, see Skipping a Mailbox Greeting Message.
Press a key to be transferred to a covering number, for example reception. For this option to be available, your system administrator must set up a voicemail reception number for you. For more information, see Transferring to a Covering Number.
The same options are available to a caller who calls your mailbox.
Skipping a Mailbox Greeting Message
When you call an extension and are directed to voicemail you can skip past the greeting message and go straight to the tone that indicates when to leave your message.
To skip a mailbox greeting:
Call the extension number.
As soon your call is answered, press 2 to skip the greeting. You then hear the tone after which you can record your message.
Transferring to a Covering Number
When you call an extension and are directed to voicemail you can either leave a message or choose to be transferred to a covering number, if one has been set up. For example, you might be offered the option to press 0 to speak to a receptionist or to be connected to an external number such as a mobile or cell phone.
Notes
The number to which you are transferred depends on the number specified by the owner of the mailbox that you are calling.
If you choose a transfer option and are still diverted to a mailbox on the same system, you are returned to the voicemail box of the person you first called.
