Voice Mail Pro detailed functionality
In addition to its advanced voicemail facilities, VoiceMail Pro provides an easy-to-use, multi-level configuration tool ‘the VoiceMail Pro Manager’ which allows network managers and system administrators to construct an interactive system, based upon DTMF telephone key entry.
At its most basic, this allows an Auto-Attendant system to be built and configured to suit the way the company operates in the best interests of staff efficiency and customer service, be that on its own, or as a back-up for the regular operator when call volumes are high. Voicemail Pro also offers the ability to enter the name of the person via DTMF key entry, after which the auto-attendant offers the caller a possible name that matches or if there is more than one, a selection list is provided and allows the caller to select which one they wish to call.
As an example, VoiceMail Pro can be used to build an Auto-Attendant that prompts callers to "enter 1 for sales, 2 for support, 3 for admin, or 0 for the operator" allowing them to be transferred to the appropriate department without operator intervention. Alternatively, a list of personnel and their extension numbers could be listed, allowing the caller to directly access the person they want. For larger companies it could be department number listed first, followed by the list of employee extensions within the department.
Avaya Business Phone Systems
The latter two examples are ideal where company telephone operation has changed from a central operator only based system to Direct Dialing In (DDI/DID), allowing callers to "learn" the required extension number from the prompting of VoiceMail Pro, and then in future dial the extension number directly. Auto-Attendant operation is also ideal where multiple languages are required, e.g. "Dial 1 for English, 2 for German, 3 for French,”