Networked VoiceMail Environments

Increasingly organizations are operating a number of different voicemail systems across a number of sites. In this situation it is important to be able to provide integrated operation between Voicemails so that messages can be passed between systems and delivered to a users mailbox seamlessly. This is achieved by each VoiceMail system supporting the standards based protocol VPIM 2.0 (Voice Profile For Internet Mail).

The VPIM 2.0 specification defines a common set of features to allow inter-working between compliant systems. In Intuity mode, whilst listening to or having listened to a message, the user can select the option to forward the message to another mailbox, the mailbox entered can be any mailbox number on the local system or any mailbox on a remote VPIM compliant system.

Avaya Business telephone systems
Phone Equipment

Voice Mail Pro

Auto Attendant
Interactive Voice Response (IVR)
Using Text To Speech (TTS) Facilities within a Call flow
Visual Basic (VB) Scripting
Personal Numbering & Extended Personal Greetings
Unified Mailbox
Text To Speech (TTS) for Email Reading (Microsoft Exchange only)

VoIP Solutions