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Avaya IP Office

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support
Wave Editor
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Basic Actions Tab

Generic Action

This action can be used to simply play a prompt to the caller through its Entry Prompts tab. For details of the default tabs see Standard Action Tabs.

This action can be used to enter custom commands for the voicemail server. The maximum length for the string is 128 characters.

One example is using the command FWD:201#202#203#204#205## to foward a message to multiple mailboxes, the message being recorded by a preceding Voice Question or Edit Play List Action. The 128 character length limit restricts this to 31 three-digits extensions, 24 four-digits extensions and so on.

Speak Text Action

This action allows any text to be spoken to the caller. Use of the Speak Text action requires TTS (Text to Speech) to be installed and licensed, see Text to Speech.

Specific Tab

  • Text to Speak:
    Enter the text to be spoken.

    • The text can include System Variables such as $CLI and variables obtained by database actions such as $DBD[1].

    • The text can include SAPI XML tags to modify how it is spoken, see TTS SAPI Controls.

Menu Action

This action allows you to specify DTMF tones for which you want to create connections to following actions.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Touch Tones:
    Use the check boxes to indicate the DTMF tones for which connections are required. Note that each Menu Action supports a maximum of 15 branch options.

  • Add a Sequence of Tones:
    You can add a sequence of tones to the menu. If a sequence is added, ensure that the associated tick box is ticked before selecting OK. Note that the sequence must be unique, is 5 is selected then no other sequence beginning with 5 can be used.

    • ? = Any Digit:
      The ? character can be used to represent any digit (except * and #). For example 123??? can be used for any six digit string starting with 123. See Example Call Flow: SelfSelect Module.

    • $ = Any Sequence of Digits:
      The $ character can be used to match any sequence of digits for which there is no other match. Key press entry is ended either by the caller pressing # or 5 seconds after the last digit dialed.

    • F = For Fax Calls
      The F letter can be used to automatically detect any incoming fax calls. Once detected the calls can be routed to another number. See Routing Fax Calls Using a Menu Action.

  • Wait for a key press for up to:
    This option can be used to perform a timeout action if no suitable key match is entered.

Goto Action

Takes the caller to another start point. Note: Though you can connect this action to a following action, the connection will not be used.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Please Select a node to go to:
    Click to browse for the start point. You can also browse the available call variables. You can also type the name of the start point directly.
  • For short codes the browse method does not work. Instead enter "Short Code.xxx" where xxx is the short code key sequence.

Disconnect Action

This action disconnects the caller.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Home Action

Returns the caller to the start point of the calls entry into voicemail.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

  • General Tab:
    The PIN option is not used for this action.

Module Return Action

This action is used within modules only. It creates a connection point from the module to subsequent actions within any call flow that uses the module. A module can use several Module Return actions if necessary.

This action has no properties.

Submit Here Directory 



Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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