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Avaya IP Office

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support
Wave Editor
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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Telephony Actions Tab 2

Call List Action

This action allows the caller to indicate to whom they want to be transferred. If selected the caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer, busy and no answer timeout.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Transfer to group:
    If you want to restrict the caller to a particular group you can enter the group here.

  • Prompt user with a list of group members:
    Select if you want the voicemail server to list the group members for the caller.

  • Source of transfer:
    Select the number to display on the target phone.

  • Description:
    Enter a call description to display on the target phone.

  • No answer timeout:
    Sets how long the voice mail server should wait for an answer before following the No Answer connection.

Dial by Name Action

This action is supported on Voicemail Pro 1.2.6 or higher. It allows callers to enter, by dialing on a keypad with ITU standard alphabet markings, the name of the person and/or group they want to contact. The caller is then played a list of available name matches from which they can select. See Example Dial by Name Call Flow

  • Note: For a user to be included in the dial by name list, they must:

    Have recorded a mailbox name.

    Not be marked as ex-directory.

The action should prompt the caller to dial the name they require and then press #. Callers can also press *# to exit without making a selection.

  • If no matches are found, the caller is given the option to retry.

  • If 10 or less matches are found, the matching mailbox name greetings are played as part of a selection list, i.e. "Press 1 for …, press 2 for …, …".

  • If more then 10 matches are found, the caller is prompted to either press # to hear the first 10 or to dial more characters in order to reduce the number of matches. If they select to play the list, after each set of 10 matches they can either make a selection or follow the prompts for other options.

The action has True and False connection results. If the caller does not make a selection, the False result connection is used. If the caller does make a selection, the selection is stored as the $KEY variable and the True result connection is used. $KEY should be entered in the mailbox field of the following action. This method allows a Dial by Name action to be used to set the destination for a following action such as Get Mail, Leave Mail, Listen, etc.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Which names will be included in the list?:
    Has options for Only users, Only groups or Both users and groups. Users set to ex-directory through the Manager application are not included.

  • How will the names be sorted?:
    Has options for By last name or By first name.

Conferencing Center Action

This action is used in conjunction with the Avaya IP Office Conferencing Center if installed. It provides a route for callers to enter the conference ID and their conference PIN code.

The action also provides a number of results which act as failure options if conference access is unsuccessful. These are Invalid Conference or Password, Conference Not Started, Conference Finished, Conference Full, and Failure.

Specific Tab

  • Gather conference and pin information before validation:
    If this option is selected, the caller will be asked for the conference ID and then the pin number. The results are collected and then verified. If either entry is invalid the caller is notified but not told which entry is incorrect. If this option is not selected then the entries are validated as they are entered.

  • Allow the delegate to try and enter the conference ID a total of ? times:
    The number of times that a conference ID can be entered is controlled in this section. Up to 10 re-tries can be set. If the ID is entered incorrectly the result Failure is returned.

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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