Telephony Actions Tab 2
Call List Action
 This action allows the caller to indicate to whom they want to be transferred. If selected the caller can be restricted to selecting an extension within a particular group. The transfer in this case is not blind, if unanswered the action can link to actions for no answer, busy and no answer timeout.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
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Transfer to group:
If you want to restrict the caller to a particular group you can enter the group here.
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Prompt user with a list of group members:
Select if you want the voicemail server to list the group members for the caller.
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Source of transfer:
Select the number to display on the target phone.
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Description:
Enter a call description to display on the target phone.
- No answer timeout:
Sets how long the voice mail server should wait for an answer before following the No Answer connection.
Dial by Name Action
 This action is supported on Voicemail Pro 1.2.6 or higher. It allows callers to enter, by dialing on a keypad with ITU standard alphabet markings, the name of the person and/or group they want to contact. The caller is then played a list of available name matches from which they can select. See Example Dial by Name Call Flow
The action should prompt the caller to dial the name they require and then press #. Callers can also press *# to exit without making a selection.
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If no matches are found, the caller is given the option to retry.
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If 10 or less matches are found, the matching mailbox name greetings are played as part of a selection list, i.e. "Press 1 for …, press 2 for …, …".
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If more then 10 matches are found, the caller is prompted to either press # to hear the first 10 or to dial more characters in order to reduce the number of matches. If they select to play the list, after each set of 10 matches they can either make a selection or follow the prompts for other options.
The action has True and False connection results. If the caller does not make a selection, the False result connection is used. If the caller does make a selection, the selection is stored as the $KEY variable and the True result connection is used. $KEY should be entered in the mailbox field of the following action. This method allows a Dial by Name action to be used to set the destination for a following action such as Get Mail, Leave Mail, Listen, etc.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
Conferencing Center Action
 This action is used in conjunction with the Avaya IP Office Conferencing Center if installed. It provides a route for callers to enter the conference ID and their conference PIN code.
The action also provides a number of results which act as failure options if conference access is unsuccessful. These are Invalid Conference or Password, Conference Not Started, Conference Finished, Conference Full, and Failure.
Specific Tab
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Gather conference and pin information before validation:
If this option is selected, the caller will be asked for the conference ID and then the pin number. The results are collected and then verified. If either entry is invalid the caller is notified but not told which entry is incorrect. If this option is not selected then the entries are validated as they are entered.
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Allow the delegate to try and enter the conference ID a total of ? times:
The number of times that a conference ID can be entered is controlled in this section. Up to 10 re-tries can be set. If the ID is entered incorrectly the result Failure is returned.
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