The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Configuration Actions Tab
Edit Play List Action
This action allows the caller to record a specified prompt file held on the voicemail server PC. This allows users to re-record prompts other than those for their own mailbox.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
File path: Specifies which prompt file the action accesses for re-recording.
Record Name Action
This action allows the caller to record the mailbox name of their mailbox or a specified mailbox. See Adding a Record Name Module.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
Caller's mailbox: The mailbox matching the start point of the call.
Mailbox: Select or enter the name of the target mailbox.
Play Configuration Menu Action
This action allows various user or hunt group settings to be altered. Because of the nature of this action it should always be protected by a PIN code in its General tab. See Using a Play Configuration Menu Action.
The options given when a caller accesses this action are:
For a user:
Edit forwarding number.
Edit follow me number.
Set call forwarding.
Set voicemail on/off.
Set do not disturb.
Edit voicemail code.
Edit voicemail reception.
Set voicemail email mode.
Edit voicemail callback number.
For a hunt group:
Set voicemail on/off.
Edit voicemail code.
Set voicemail email mode.
Set service mode.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
Caller's mailbox: The mailbox matching the start point of the call.
Mailbox: Select or enter the name of the target mailbox.
Any changes made using this type of action are written to a file called "AuditTrail.txt" on the Voicemail Server PC. The file includes the time, date, details of the change and the CLI of the caller making the change.
Select System Prompt Language Action
This action is supported on Voicemail Pro 1.2.6 or higher. It allows the system to alter the language spoken during a call flow. For an example see Using the Select System Prompt.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
Possible system prompts:
List of all prompt languages that could be installed on the system.
Installed on the Server:
Displays if the prompts for a particular language are installed on the server. If a language is selected which is not loaded on the Server, the system will automatically select the most appropriate language.
This action allows the caller to record a specified prompt file held on the voicemail server PC. This allows users to re-record prompts other than those for their own mailbox.
This action allows the caller to record the mailbox name of their mailbox or a specified mailbox. See 
This action allows various user or hunt group settings to be altered. Because of the nature of this action it should always be protected by a PIN code in its General tab. See 
This action is supported on Voicemail Pro 1.2.6 or higher. It allows the system to alter the language spoken during a call flow. For an example see