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Business Office Phone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Database Actions Tab

Database Open Action

This action opens a link to a third party database. If connection to the database succeeds, the result is OK, otherwise the result is FAIL. If there is a connection to the database already then the current connection is closed and the new one requested will be opened.

  • Note:
    The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface license in the IP Office configuration.

Specific Tab:

  • The connection string to open the database can be entered directly into the field. For help on constructing the connection string use the browse button to open the Data Link Properties form.

  • Provider Tab:
    Select the OLE DB Provider of the data that is to be connected to. Click Next to move to the Connection Tab.

  • Connection Tab:
    Specific information relating the Database provider needs to be completed. Help of the information required for each of the fields can be obtained by clicking the Help button. Fields available will be dependant on the type of provider. Test that the information entered will allow entry into the database, click the Test Connection button. A message Test Connection Succeeded will show if successfully connected to the database.

  • Advanced Tab:
    Network Settings & other settings e.g. Access permissions. Fields showing will be dependant on the type of provider selected. Click help for specific information about any of the fields.

  • All:
    The properties that have been selected on the previous tabs are shown in the All Tab. Amendments can be made as required by selecting the Name and click Edit Value.

Database Execute Action

This action performs an SQL query on a database opened a preceding Database Open action.

  • Note: The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface license in the IP Office configuration.

Specific Tab

  • Command to Execute
    This box will contain the SQL query. This can either be entered directly or constructed using the
    SQL Wizard option.

Database Get Data Action

Once a query has been made against a database (see Database Execute Action), either a single result or a set of results are returned. This action will allow access to the data items if a set of results are returned.

  • Note:
    The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface license in the IP Office configuration.

Specific Tab

  • There are four options on how the data can be retrieved.
  • Retrieve the next item in the list:
    Allows the call flow to facilitate the stepping through of a list of results returned by the Database Execute action
  • Retrieve the previous item in the list:
    Allows the call flow to facilitate the stepping through of a list of results returned by the Database Execute action
  • Retrieve the first item in the list:
    Allows the call flow to facilitate jumping to the start of the list therefore returning all the items in the list.
  • Retrieve the last item in the list:
    Allows the call flow to facilitate jumping to the end of the list therefore returning all the items in the list.

The Database Get Data action has the following possible results:

  • Success:
    The current record has successfully been assigned to the $DBD variable.

  • At End:
    You have reached the end of the list, the $DBD variable contains no information.

  • Empty:
    The execute method returned no data, the $DBD variable contains no information.

  • Failure:
    There was a problem trying to retrieve the next data record, the $DBD variable contains no information.

Database Close Action

This action will close the current database connection. If the database is open when a call terminates then a Database Close action is run automatically.

  • Note:
    The use of database actions with Voicemail Pro requires entry of a VMPro Database Interface license in the IP Office configuration.

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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