Business VoIP Phone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Mailbox Actions Tab

Get Mail Action

Access the messages in the caller's mailbox or a specified mailbox. The caller then has access to the standard mailbox features setup for that mailbox.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

• This action has a Next result. However the following conditions apply, based on which mailbox mode the Voicemail Pro server is using.

  • IP Office mode:
    Users who press 0 whilst in their mailbox will be routed to the Next result.

  • Intuity mode:
    Users who press *0 whilst in their mailbox will be routed to their Voicemail Reception number if set. The Next result is not used.

  Specific Tab:

• Caller's mailbox:
  The mailbox matching the start point of the call.

• Mailbox:
  Select or enter the name of the target mailbox. If ? is entered, Voicemail will prompt caller's to enter the mailbox number required.

Leave Mail Action

Allows the caller to leave a message in the start point's mailbox or in a specified mailbox.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

• The Leave Mail action Success and Failure results. The use of these depend on which mailbox mode the Voicemail Pro server is using.

  • IP Office mode: Callers in the mailbox follow the Failure or Success results depending on whether they press 0 before or after the leave a message tone respectively. This overrides the mailbox user's Voicemail Reception setting set in the IP Office configuration.

  • Intuity mode: The results cannot be accessed. Callers pressing 0 will always follow the mailbox user's Voicemail Reception setting set in the IP Office configuration.  

Specific Tab:

• Caller's Mailbox:
  The mailbox matching the start point of the call.

• Mailbox:
  Select or enter the name of the target mailbox.

• VRL:
  If selected, specifies that the message should be transferred to a third-party Voice Recording Library (VRL) application. See Voice Recording Library.

Listen Action

Allows the caller to leave a message in the start point's mailbox or in a specified mailbox. The caller can only leave a message and cannot access any other mailbox features.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

• Caller's Mailbox:
  The mailbox matching the start point of the call.

• Mailbox:
  Select or enter the name of the target mailbox.

Voice Question Action

This action allows you to create a play list where the caller hears a sequence of prompts and their responses are recorded.

If the play list is completed, a single file containing the recorded responses is created. That file can then be placed into a specified mailbox or passed to an eMail action.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

• Add a Prompt:
  Add a prompt to the play list. The dialogue that appears allows the selection of an existing prompt or the ability to specify a new file name and then record the new prompt. See Wave Editor.

• Record a Response:
  Specify the length of the recorded response. The caller also needs to know that they need to speak after the tone.

• Edit:
  Edit the settings of the currently highlighted item.

• Delete: Deletes the currently highlighted item from the play list. This does not delete the actual prompt file.

• Shuffle:
  Move the currently highlighted item within the play list.

• Send recording to mailbox:
  Specifies a mailbox into which the recorded file of responses it placed. If no mailbox is specified the file can be passed to an eMail Action.

Campaign Action

This action can be used to either route a caller into a campaign or to allow an agent to access any messages left for a campaign. See Voicemail Pro Campaigns.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

• Please select a campaign:
  Displays a list of the available campaigns from which a selection can be made.

• Leave campaign information:
  Select if the action should start the campaign to collect the caller's responses.

• Pick up campaign information:
  Select if the action should start playing back the response left by callers to the campaign.