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Business VoIP Phone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Miscellaneous Actions Tab (2)

Post Dial Action

This action can be used to connect another extension to a specified call flow start point or to play a recording to that extension.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Post wave file:  
    Plays a selected wav file. When Post wave file is selected there are two options which can be selected.

    • Play out a looped wave file:
      The wav file will be played in a continuous loop.

    • Delete the wave file after completion:
      The wav file will be deleted after it has been played.

  • Post the following action:
    Enter the name of the required start point or use the browse button to select the start point. To play a recording, enter c:\mywavs\hello.wav (substitute the appropriate file path and file name for the .wav file you want played).

  • To extension:
    Enter or select the extension to which the call should be made. The voicemail server will attempt to make the call every 5 minutes for the next hour until successful.

    • Page Calls
      IP Office 3.0 in conjunction with IP Office 3.0 allows Post Dial to be used to page a .wav file to an extension number. This includes group extension numbers. This is done by entering PAGE: followed by the target extension number. In this case the wav file will not loop if selected.

VB Script Action

This action allows an administrator to construct additional call flow logic using VBScript commands. A number of predefined methods and system variables are available. Any scripting added can be verified by pressing the Syntax Check button.

This action has two results (Success or Failure) for which connections to following actions can be made. The results are based on the Scripting entered in the Specific tab.

    • Use of VBScript requires entry of a valid VM Pro VBScript license in the IP Office configuration.

Specific Tab:

  • Enter VBScript:
    In the Script area enter the VBScript as required. Details of the System variables and COM methods that are supported are accessible by right clicking in the VBScript area. This script can contain a maximum of 1000 characters.

Remote Call Flow

This action is supported in Voicemail Pro 3.0 and higher. It allows an call flow (in the form of a .vmp file) developed elsewhere to be included in a existing call flow.

The aim of this action is to allow call flows developed by other applications, such as the IP Office Wizard, to be placed on the Voicemail Pro server and included in its customized call flows.

This action has no results, any follow on call handling is determined by the actions in the remote call flow.

Specific Tab:

  • Remote Call Flow
    This drop down list will show a list of remote call flow files downloaded to the Voicemail Pro server.

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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