Overview of Actions
Once a Start point has been added, it can be linked to an action. Each action can have one or several results, depending on the type of action, and each result can be linked to a subsequent action. In this way you can build up a call flow.
Double-clicking an action displays its properties as a series of tabbed menus. Many actions share the same standard tabs (General, Entry Prompts, Reporting and Results) but each usually also has a Specific tab that contains options unique to that Action's function.
- Using Modules
Modules are reusable sets of actions. They allow you to create a sequence of actions that you can then use within any other start point's call flow. Changes to the module will affect all start points using that module. This simplifies the programming if a number of start points need the same sequence of actions.
Available Actions
The available actions are:
 Basic Actions
These actions are chiefly used to control the routing of a call between actions.
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 Generic Action - Direct entry of text commands.
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 Speak Text Action - Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.
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 Menu Action - Branch according to touch tone selection.
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 Goto Action - Go to another start point.
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 Disconnect Action - Disconnect the call.
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 Home Action - Return to the start point.
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 Module Return Action - Return to the start of a module.
 Mailbox Actions
These actions relate to the leaving and collecting of messages from a mailbox.
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 Get Mail Action - Collect messages in a mailbox.
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 Leave Mail Action - Leave message in a mailbox.
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 Listen Action - Record to a mailbox.
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 Voice Question Action - Record response to a prompt.
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 Campaign Action - Access a campaign to read or leave messages.
 Configuration Actions
These actions allow the caller to alter the settings of a user or hunt group mailbox.
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 Edit Play List Action - Re-record a prompt.
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 Record Name Action - Re-record a mailbox name.
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 Play Configuration Menu Action - Alter user or group settings.
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 Select System Prompt Language Action - Alter prompt language.
 Telephony Actions
These actions relate to telephony functions such as call transfers.
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 CLI Routing Action - Route on a CLI match.
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 Route Incoming Call Action
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 Route by Call Status
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 Transfer Action - A blind transfer.
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 Whisper Action - Screened transfer.
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 Call List Action - Transfer to a user selected choice.
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 Dial by Name Action - Select user/group by keypad letters.
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 Conferencing Center
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 Assisted Transfer Action - A non-blind transfer.
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 Alphanumeric Action
 Miscellaneous Actions
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 eMail Action - Email a recording.
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 Open Door Action - Open and/or close a door relay.
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 Alarm Set Action - Set an alarm call time.
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 Clock Action - Play the time to the caller.
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 Post Dial Action - Play a recording to an extension.
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 VB Script Action - Allows Visual Basic to be used to script call flow events.
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 Remote Call Flow - Allows call flows developed elsewhere to be included in an existing call flow.
 Condition Actions
These actions are used to create branches in the call routing according to whether a value is true or false.
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Test Condition Action - Test whether a condition is true or false.
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 Set User Variable Action - Set a variable to a particular value.
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 Test User Variable Action - Test the value of a variable.
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 Check Digits Action - Check if user dialing matches set digits.
 Database Actions
These actions relate to retrieving and adding data to a database. The use of databases with Voicemail Pro requires entry of an appropriate IP Office license key.
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 Database Open Action- Open a database.
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 Database Execute Action - Perform an action on a database.
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 Database Get Data Action - Get information from a database.
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 Database Close Action - Close a database.
 Queue Actions
These actions are associated with hunt group queues and so are not available to user and short code start points.
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Start Point Action
Queue ETA Action - Speak the caller's expected time to answer.
Queue Position Action - Speak the caller's queue position.