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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Overview of Actions

Once a Start point has been added, it can be linked to an action. Each action can have one or several results, depending on the type of action, and each result can be linked to a subsequent action. In this way you can build up a call flow.

Double-clicking an action displays its properties as a series of tabbed menus. Many actions share the same standard tabs (General, Entry Prompts, Reporting and Results) but each usually also has a Specific tab that contains options unique to that Action's function.

  • Using Modules
    Modules are reusable sets of actions. They allow you to create a sequence of actions that you can then use within any other start point's call flow. Changes to the module will affect all start points using that module. This simplifies the programming if a number of start points need the same sequence of actions.

Available Actions

The available actions are:

  •   Start Point Action - The first action in any sequence.

  •   Module Action - An inserted module of actions.


  Basic Actions
These actions are chiefly used to control the routing of a call between actions.

  •   Generic Action - Direct entry of text commands.

  •   Speak Text Action - Allows text to entered and then played to the caller. Requires TTS to be installed and licensed.

  •   Menu Action - Branch according to touch tone selection.

  •   Goto Action - Go to another start point.

  •   Disconnect Action - Disconnect the call.

  •   Home Action - Return to the start point.

  •   Module Return Action - Return to the start of a module.


  Mailbox Actions
These actions relate to the leaving and collecting of messages from a mailbox.

  •   Get Mail Action - Collect messages in a mailbox.

  •   Leave Mail Action - Leave message in a mailbox.

  •   Listen Action - Record to a mailbox.

  •   Voice Question Action - Record response to a prompt.

  •   Campaign Action - Access a campaign to read or leave messages.


  Configuration Actions
These actions allow the caller to alter the settings of a user or hunt group mailbox.

  •   Edit Play List Action - Re-record a prompt.

  •   Record Name Action - Re-record a mailbox name.

  •   Play Configuration Menu Action - Alter user or group settings.

  •   Select System Prompt Language Action - Alter prompt language.

  Telephony Actions
These actions relate to telephony functions such as call transfers.

  •   CLI Routing Action - Route on a CLI match.

  •   Route Incoming Call Action

  •   Route by Call Status

  •   Transfer Action - A blind transfer.

  •   Whisper Action - Screened transfer.

  •   Call List Action - Transfer to a user selected choice.

  •   Dial by Name Action - Select user/group by keypad letters.

  •   Conferencing Center

  •   Assisted Transfer Action - A non-blind transfer.

  •   Alphanumeric Action


  Miscellaneous Actions

  •   eMail Action - Email a recording.

  •   Open Door Action - Open and/or close a door relay.

  •   Alarm Set Action - Set an alarm call time.

  •   Clock Action - Play the time to the caller.

  •   Post Dial Action - Play a recording to an extension.

  •   VB Script Action - Allows Visual Basic to be used to script call flow events.

  •   Remote Call Flow - Allows call flows developed elsewhere to be included in an existing call flow.


  Condition Actions
These actions are used to create branches in the call routing according to whether a value is true or false.

  •   Test Condition Action - Test whether a condition is true or false.

  •   Set User Variable Action - Set a variable to a particular value.

  •   Test User Variable Action - Test the value of a variable.

  •   Check Digits Action - Check if user dialing matches set digits.

  Database Actions
These actions relate to retrieving and adding data to a database. The use of databases with Voicemail Pro requires entry of an appropriate IP Office license key.

  •   Database Open Action- Open a database.

  •   Database Execute Action - Perform an action on a database.

  •   Database Get Data Action - Get information from a database.

  •   Database Close Action - Close a database.


  Queue Actions
These actions are associated with hunt group queues and so are not available to user and short code start points.

  •   Queue ETA Action - Speak the caller's expected time to answer.

  •   Queue Position Action - Speak the caller's queue position.








Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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