Flag the current call has been answered by Voice Mail:
The system user may not want the CCC to report a call as answered until it has reached a certain action within the sequence of actions. For example, to not regard a call as answered until the caller has left a message, made a selection from a menu or has been transferred to a user or group.
Request to call back the current caller:
If this option is selected, the CCC will keep a record of the caller's CLI if provided. This is then used within the CCC product to arrange a callback call by an agent.
Send reporting information:
If selected, this option allows various bits of information to be associated with the call. The information is set in the Group name, Topic and Annotation fields. The CCC product uses that information within its call reports.