Business Phone Systems

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

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Standard Action Tabs

The General tab provides the following options:

• Token Name:
  The name to display within the sequence of actions.

• Description:
  Use this field to enter a brief description or notes about why the action is being used or other information that may be needed.

• Pin:
  Each action can be protected by a PIN number entered here.

  The PIN number can be the voicemail code of the presumed user. To do this enter a $ symbol. For example, entering $ would force the caller to dial their voicemail code, entering 104$ would force the caller to dial 104 followed by their voicemail code.

Entry Prompts Tab

The Entry Prompts tab allows you to create a message that will be played to the caller when they reach this action. The message can consist of several prompts.

• Add Prompt:
  Add a prompt to the play list. The dialogue that appears allows the selection of an existing prompt or the ability to specify a new file name and then record the new prompt. See Wave Editor.

• Edit Prompt:
  Edit the details of the currently highlighted prompt.

• Delete Prompt:
  Delete the currently highlighted prompt from the play list. Note that the actual prompt file is not deleted from the server.

• Move Prompt:
  Move the position of the currently highlighted prompt in the play list.

• Allow prompts to be interrupted by Tones:
  Allow the caller to press tone keys to make selections during the playing of the actions entry prompts.

Specific Tab

The contents of this tab vary according to the type of action. In some cases this tab may have a different name, for example Touch Tones for the Menu action.  

Reporting Tab

The Reporting tab provides information that is then used to classify the call details within the reports produced by the CCC products (a separate product from Voicemail Pro).

• Flag the current call has been answered by Voice Mail:
  The system user may not want the CCC to report a call as answered until it has reached a certain action within the sequence of actions. For example, to not regard a call as answered until the caller has left a message, made a selection from a menu or has been transferred to a user or group.

• Request to call back the current caller:
  If this option is selected, the CCC will keep a record of the caller's CLI if provided. This is then used within the CCC product to arrange a callback call by an agent.

• Send reporting information:
  If selected, this option allows various bits of information to be associated with the call. The information is set in the Group name, Topic and Annotation fields. The CCC product uses that information within its call reports.

Results Tab

This tab shows the results available from an action. For the majority of actions the results are fixed and appear grayed out, i.e. they cannot be changed.

For some actions the results are variable.