Telephony Actions Tab
CLI Routing Action
 This action has two results for which connections to following actions can be made. The results are True and False, based on whether the caller's CLI matches that specified by the action.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
- Does the current CLI match the following number:
Enter the required CLI number against which the caller's CLI is checked.
Route Incoming Call Action
 This action has two results for which connections to following actions can be made. The results are Internal or External.
For details of the default tabs see Standard Action Tabs.
Route by Call Status
 This action has four results for which connections to following actions can be made. The results are No Answer, Busy, Out of Hours and Default.
The result route used is determined by why the reason the call was routed to voicemail. For example, calls to a hunt group will follow the No Answer route or, when in night service, the Out of Hours route. Calls to user would follow the No Answer or Busy routes.
Where the cause for the call being routed to voicemail cannot be determined or does not fit the criteria above, the Default route is used.
For details of the default tabs see Standard Action Tabs.
Transfer Action
 This action transfers the caller to the extension that matches the mailbox selected. This is a blind transfer; if the call returns to the voicemail server again (for example if unanswered) it will be treated as a new call.
More advanced transfers are done using either a Call List Action or Assisted Transfer Action.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
- Mailbox:
Enter or select the target extension or group you want to ring.
Whisper Action
 This action plays a recording to an extension. That extension can then either accept or reject the call. Normally the recording played is the result of a preceding Voice Question action though a Listen action can also be used.
The Whisper action can be connected to a number of following actions according to whether the call is answered, rejected, gets busy or gets no answer.
For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.
Specific Tab:
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Play recording to:
The extension that is rung with the caller's recording.
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Source of transfer:
Select the number to display on the target phone.
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Description:
Enter a call description to display on the target phone.
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No answer timeout:
Sets how long the voice mail server should wait for an answer before following the No Answer connection. The whisper action will not go to the target extension voicemail.
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Prompts played before the recording/Prompts played after the recording:
These prompts are played to the target extension when they answer the call. The prompts played after the caller's recording should include the instruction "Press 1 to accept or hang up to reject".
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