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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

 

   
   

Telephony Actions Tab

CLI Routing Action

This action has two results for which connections to following actions can be made. The results are True and False, based on whether the caller's CLI matches that specified by the action.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Does the current CLI match the following number:
    Enter the required CLI number against which the caller's CLI is checked.

Route Incoming Call Action

This action has two results for which connections to following actions can be made. The results are Internal or External.

For details of the default tabs see Standard Action Tabs.

Route by Call Status

This action has four results for which connections to following actions can be made. The results are No Answer, Busy, Out of Hours and Default.

The result route used is determined by why the reason the call was routed to voicemail. For example, calls to a hunt group will follow the No Answer route or, when in night service, the Out of Hours route. Calls to user would follow the No Answer or Busy routes.

Where the cause for the call being routed to voicemail cannot be determined or does not fit the criteria above, the Default route is used.  

For details of the default tabs see Standard Action Tabs.

Transfer Action

This action transfers the caller to the extension that matches the mailbox selected. This is a blind transfer; if the call returns to the voicemail server again (for example if unanswered) it will be treated as a new call.

More advanced transfers are done using either a Call List Action or Assisted Transfer Action.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Mailbox:
    Enter or select the target extension or group you want to ring.

Whisper Action

This action plays a recording to an extension. That extension can then either accept or reject the call. Normally the recording played is the result of a preceding Voice Question action though a Listen action can also be used.

The Whisper action can be connected to a number of following actions according to whether the call is answered, rejected, gets busy or gets no answer.

For details of the default tabs see Standard Action Tabs, this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Play recording to:
    The extension that is rung with the caller's recording.

  • Source of transfer:
    Select the number to display on the target phone.

  • Description:
    Enter a call description to display on the target phone.

  • No answer timeout:
    Sets how long the voice mail server should wait for an answer before following the No Answer connection. The whisper action will not go to the target extension voicemail.

  • Prompts played before the recording/Prompts played after the recording:
    These prompts are played to the target extension when they answer the call. The prompts played after the caller's recording should include the instruction "Press 1 to accept or hang up to reject".

 

 

 

 

 

 

 

 

Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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