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Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
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Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Telephony Actions Tab 3

Assisted Transfer Action

This action transfers the caller to a specific mailbox's extension. The caller hears either silence or music on hold if installed. The transfer is not blind, if the call receives busy or no answer then it returns to follow the appropriate connection.

For details of the default tabs see Standard Action Tabs., this section details only tabs and settings specific to this type of action.

Specific Tab:

  • Mailbox:
    Enter or select the target mailbox whose extension you want rung.

  • Source of transfer:
    Select the number to display on the target phone.

  • Description:
    Enter a call description to display on the target phone.

  • No answer timeout:
    Sets how long the voice mail server should wait for an answer before following the No Answer connection.

MS-CRM Call Data Tagging

The Assisted Transfer action can be used to pass data to MS-CRM users and pop matching MS-CRM records based on that data. This is done by entering <MSRM-ACT>=, followed by a Voicemail Pro system variable, in the action's Description field. By default this will be matched against the MS-CRM account number field

For example, a preceding Menu action could be used to ask the caller to enter a number. The string <MSCRM-ACT>=$KEY in the Assisted Transfer action would pop MS-CRM records with an account code matching the number dialed by the caller.

Matching against other custom fields in the MS-CRM database can also be specified. For example if the database contains a field called Pager, <MSCRM-ACT=Pager>$KEY can be used to match call data to that field.  

Alphanumeric Action

This action allows the caller to input text and numeric values information directly from the telephone keypad with ITU standard alphabet markings. There are two results (DTMF Data or No DTMF Data) for connections to following actions. The action following the DTMF Data result can use $KEY to access the alphanumeric characters.

Alphanumeric Keyboard

Users enter data by pressing the key marked with the character required. For keys with multiple marking several key presses are required. For example, to enter C the user must press the 2 key three times. After each key press, the associated letter or number is spoken.

To move on to entering the next character, the user should press whichever other key is marked with the required character or first press # if the required character is on the key just used.

Controls available are:

    • # - Accept last character and begin entry of next character.

    • *1 - Hear characters entered so far.

    • *2 - Delete all characters entered so far.

    • *3 - Delete last character entered.

    • *# - Accept the set of characters entered and go to next call flow action.  

Specific Tab

  • Play Help:
    If selected instructions are given to the caller explaining how to enter information.








Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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