Small Business Phone Systems

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Campaigns

Introduction to Campaigns

Campaigns are a series of questions and answers. Callers to a campaign hear the questions and give their response, either spoken or through the telephone keypad.

Call processing agents accessing the campaign hear the caller's answers which they can then transcribe into a database or other records.

Campaign Web Access

If the Voicemail Server PC is also a web server, then during installation of Voicemail Pro it is possible to also install a Campaign Web Component. This allows access to play and change the status of campaign messages through a web browser.

• Browser Requirements:
  The user must have Microsoft Internet Explorer 5.0 or higher (not Netscape). Their PC must also have multimedia sound capabilities. The user must also have a mailbox on the voicemail system. The name of their mailbox is requested when the user browses the campaign messages.

• Browsing Address:
  During installation of the Campaign Web Component, the root address of the web server is requested. A folder called "campaign" is then added to that root. The web address for browsing will normally be set up as a link from a page within a company intranet rather than typed directly by users.

• http://<server address>/campaign/campcgi.html
  Note that access must be via http: and not network file routing.