Small Business Telephone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Conditions
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.

Adding, Modifying & Deleting Campaigns

Pressing F7 or clicking on displays the Campaign Wizard. This allows you to select the required activity.

• Create a new Campaign:
  This option takes you through a series of campaign wizard menus to set the campaigns settings.

• Modify an existing Campaign:
  This option displays a list of existing campaigns from which you can select the one you wish to modify. You will then be taken through the campaign wizard menus for the campaign settings.

• Delete an Existing Campaign:
  This option displays a list of existing campaign from which you can then select the campaign to delete.

Customer Prompts

This menu is used to set the sequence of questions played to callers and to record their responses.

• Add action:
  Add a new campaign action. The options for a campaign action are then displayed.

• Edit action:
  Edit the currently highlighted campaign action.

• Delete action:
  Deletes the currently highlighted campaign action

• Move action:
  Moves the position of an action in the sequence of campaign actions.

The and commands give you access to the options for a campaign action.

• Play a prompt to the customer:
  If selected this option indicates that the action is a prompt played to the caller. You can then specify which prompt to play or create a new prompt.

• Allow the customer to input information:
  If selected, this option indicates that the action should record the caller's response.

• What type of input do you want:
  This option sets whether the voicemail server should Record voice or Record key presses.

• Please enter the maximum recording length:
  Sets the maximum length of recording before the next action.

• Please enter the maximum number of key presses:
  Sets the maximum number of key presses to record before the next action.

• Please enter a unique name that will describe the input:
  A name to associate with the action. Note: The name should be a single word with no spaces.

• The following prompt will be played to an agent when the above data is reviewed:
  This option allows you to select or create a prompt that is played to agents before hearing the caller's response.