Play a prompt to the customer:
If selected this option indicates that the action is a prompt played to the caller. You can then specify which prompt to play or create a new prompt.
Allow the customer to input information:
If selected, this option indicates that the action should record the caller's response.
What type of input do you want:
This option sets whether the voicemail server should Record voice or Record key presses.
Please enter the maximum recording length:
Sets the maximum length of recording before the next action.
Please enter the maximum number of key presses:
Sets the maximum number of key presses to record before the next action.
Please enter a unique name that will describe the input:
A name to associate with the action. Note: The name should be a single word with no spaces.
The following prompt will be played to an agent when the above data is reviewed:
This option allows you to select or create a prompt that is played to agents before hearing the caller's response.