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Small Business Telephone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.




Customer Menu

After completing the sequence of questions and responses, the caller can be offered a menu of options.

  • Please select the prompt to be played after the customer has made their recordings:
    You can select or create a prompt that is then played to callers after completing the sequence of questions and answers. The prompt should inform the customer of which actions selected from the list below they can use.

  • Please select which options will be available to the customer after the above prompt has been played:
    Click the tick boxes to select which options will be available to the customer. The customer then needs to press the corresponding key.

  • Save the Campaign (and then quit):
    Saves the callers responses and then disconnects the caller.

  • Play back response to the Campaign:
    Plays back the customers responses to them and then repeats this customer menu.

  • Restart the whole Campaign:
    Delete the customers responses and restarts the sequence of questions and answers.

  • Quit the Campaign (without saving):
    Disconnects the customer without saving their responses.

  • Move options:
    You can move the currently highlighted option so that the key presses associated with the options differ.

  • Timeout:
    Sets how long the voice mail server should wait for an answer before following the No Answer connection.

Campaign Identification

This menu is used to set a park location for the campaign and to name the campaign.

  • Where should this Campaign be parked…:
    This field can be used to enter a park slot number for the campaign. This number can be programmed under a DSS key. That key can then be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new campaign messages are left.

  • The name of the Campaign is:
    This is the name of the campaign.

Accessing a Campaign

A campaign can be accessed in a number of ways:

  • Using the Campaign Action:
    The Campaign action is used to route calls into a campaign after those calls have been routed to an appropriate start point on the voicemail server. The actions properties set whether the call is treated as a caller to the campaign or an agent processing the campaign messages. See Campaign Action.

  • Using the Park Slot Number:
    Set through the Campaign Identification menu, this number can be programmed under a DSS key. That key can then be used by agents to access the campaign. If the DSS key also incorporates a BLF lamp, that lamp is lit when new campaign messages are left.

    • Note: Phone Manager park slot keys cannot be used for this function.

  • Through a Web Browser:
    See Campaign Web Access.


Using the first two methods above, when an agent accesses the messages waiting in a campaign, they have a number of telephone controls:

  • 1 - Go to the start of the call.

  • 2 - Rewind.

  • 3 - Stop processing the message.

  • 4 - Mark call as processed and delete.

  • 5 - Mark call as processed and save.
    (Currently save/processed messages can only be accessed via the web interface).

  • 7 - Previous response.

  • 8 - Start of response.

  • 9 - Next response.

  • # - Fast forward.

  • 0 - Pause

  • * - Rewind.










Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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