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Business Telephone System

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Centralized Voicemail Pro

The Voicemail Pro server on a central IP Office system can be used to provide voicemail services for another remote IP Office system. This is called Centralized Voicemail Pro.

Centralized Voicemail Pro requires the IP Office systems to be linked by an IP Office Small Community Network (SCN). Details of creating the necessary VoIP lines and SCN are not covered here.

Centralized Voice Mail Pro in a small community network


Planning Requirements

The following factors must be remembered during planning of the centralized Voicemail Pro system:

  •  The Voicemail Server PC is attached to the central system.

  • A Feature key and Voicemail Pro license key are required for the central system hosting the Voicemail Pro.  

  • Small Community Networking is required between the central system and remote systems. This document assumes that this has already been setup and tested. 

  • On networked IP Office systems it is possible for centralized voicemail to appear operational without Small Community Networking. However this operation tends to be unpredictable and so we only support centralized Voicemail Pro when using Small Community Networking.

  • VCM modules or VoIP channels are required in the remote and central systems.

  •  The extension and group numbering on all systems must be unique.

  • The extension and group names on all systems must be unique.

  • We also recommend that all names and numbers (groups, line, services, etc) on the separate IP Office systems are kept as unique as possible. This will reduce potential maintenance confusion.



  • The number of simultaneous voicemail users is restricted by the Voicemail Pro license on the central system, up to the maximum number of data channels for voicemail supported by the central system's control unit.

  • For extensions on the remote system, access is also restricted by the number of available VoIP and VCM channels on that system. 

  •  Though technically possible, centralized voicemail is not recommended or supported for Voicemail Lite or Integrated Voicemail.

  • Supported Remote IP Office Voicemail Features:
    Not all Voicemail Pro features are available on the remote IP Office systems, for example hunt group queuing messages are not supported. Currently, the only features supported for remote sites are:

    • Automated Attendant.

    • Call Answer (Voice Messaging, ie. basic mailbox operation).

    • Call Recording.

    • Dial by Name Directory.


The most commonly seen problem in Centralized Voicemail Pro is misunderstanding of the licensing requirements.

  • The voicemail licenses are entered on the central IP Office and validated against its Feature Key.

  • The remote IP Office systems do not need any voicemail licenses.

  • By default each IP Office uses a broadcast address to locate a Feature Key Server PC and validate its licenses.

  • Once a Feature Key Server has validated licenses with one IP Office it will not do validation for another IP Office unless rebooted.


Given the above, we strongly recommend that in any multiple IP Office network, the License Server IP Address (System form | System tab) on each IP Office is set to the specific address of its Feature Key server or balnk if using a serial port Feature Key. If a remote IP Office does not have a Feature Key Server (because it isn't using any licenses) enter

It is important to note also that the Voicemail Pro server will operate for 2 hours without license validation. This can cause Voicemail Pro and centralized Voicemail Pro to appear operational following installation and to then stop.


Additional Notes

By default each IP Office is set to use a broadcast IP address to locate a voicemail server. Due to this is can appear that centralized voicemail is operating before the remote system is set to the Voicemail Type of Line.

Leaving the system's in this arrangement rather than setting the remote system's Voicemail Type to Line can cause problems and is not supported.











Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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