The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Voicemail Pro Components
Voicemail Pro consists of a number of software components listed below.
Voicemail Pro CDs
Voicemail Pro is supplied on CD.
Voicemail Pro 3.0 is supplied on two CD's. The first CD contains the Voicemail Pro program. The second CD contains Avaya IP Office ContactStore.
The standard Voicemail Pro 3.0 CD includes the software components for generic TTS. Voicemail Pro ScanSoft TTS is supplied on a separate set of 5 CD's.
IP Office Licenses
Entered into the configuration of the IP Office system. Required to activate Voicemail Pro, then number of ports available and various other features.
IP Office Feature Key Dongle
Licence keys are issued against and validated against the unique serial number of the feature key dongle installed with the IP Office.
Feature Key Server
For USB and parallel port feature key dongles, the dongle must be installed on a PC running the IP Office Feature Key Server application. This is not required for a serial port feature key dongle which plugs directly into the 9-pin serial port of suitable IP Office control unit.
Voicemail Pro Server
Runs on the Server PC and provide voicemail facilities to the IP Office.
Voicemail Pro Service
On Windows 2000/XP/2003 the Voicemail Pro Server installs as a Service. This provides greater reliability and resilience.
Voicemail Pro Client
This is the interface used to configure the Voicemail Pro server.
IMS Server & Administration Tool
IMS (Integrated Messaging System) provides sophisticated voicemail and email integration between the Voicemail Pro Server and Microsoft Exchange. IMS consists of a number of components.
IMS Voice Service and Gateway Service
These are installed onto the Voicemail Pro Server PC.
IMS Administration Tool
Installs onto the Voicemail Pro Server PC. Can be installed on another networked PC if required.
IMS Client Package
Each IMS user requires an IMS client installed on their PC.
Campaign Web Component
Allows agents to access campaign messages through Microsoft Internet Explorer 5 or higher (not Netscape).
