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Avaya Business Phone Systems

Telecommunications Consulting

Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Voicemail Pro Components


Voicemail Pro consists of a number of software components listed below.

  • Voicemail Pro CDs
    Voicemail Pro is supplied on CD.

    • Voicemail Pro 3.0 is supplied on two CD's. The first CD contains the Voicemail Pro program. The second CD contains Avaya IP Office ContactStore.

    • The standard Voicemail Pro 3.0 CD includes the software components for generic TTS. Voicemail Pro ScanSoft TTS is supplied on a separate set of 5 CD's.

  • IP Office Licenses
    Entered into the configuration of the IP Office system. Required to activate Voicemail Pro, then number of ports available and various other features.

  • IP Office Feature Key Dongle
    Licence keys are issued against and validated against the unique serial number of the feature key dongle installed with the IP Office.

    • Feature Key Server
      For USB and parallel port feature key dongles, the dongle must be installed on a PC running the IP Office Feature Key Server application. This is not required for a serial port feature key dongle which plugs directly into the 9-pin serial port of suitable IP Office control unit.

  • Voicemail Pro Server
    Runs on the Server PC and provide voicemail facilities to the IP Office.

  • Voicemail Pro Service
    On Windows 2000/XP/2003 the Voicemail Pro Server installs as a Service. This provides greater reliability and resilience.

  • Voicemail Pro Client
    This is the interface used to configure the Voicemail Pro server.

  • IMS Server & Administration Tool
    IMS (Integrated Messaging System) provides sophisticated voicemail and email integration between the Voicemail Pro Server and Microsoft Exchange. IMS consists of a number of components.

    • IMS Voice Service and Gateway Service
      These are installed onto the Voicemail Pro Server PC.

    • IMS Administration Tool
      Installs onto the Voicemail Pro Server PC. Can be installed on another networked PC if required.

    • IMS Client Package
      Each IMS user requires an IMS client installed on their PC.

  • Campaign Web Component
    Allows agents to access campaign messages through Microsoft Internet Explorer 5 or higher (not Netscape).














Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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