The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Conditions
Conditions
Pressing F6 displays the Conditions Editor.
Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example the Week Planner can be used to define a companies standard working hours, and then combined with the calendar to define exception days such as public holidays.
Within the voicemail call flow, conditions can be checked by a Test Condition action and, according to whether the condition is currently true or false, callers can be routed to different actions. See Test Condition Action.
Logic settings can be applied to both the whole condition and to the elements in a condition. These can alter when a condition is true or false.
AND
The condition is true when all the elements are true, i.e. both A and B are true.
OR
The condition is true when either A or B is true.
NOT
This logic element can be used to reverse the value (e.g. return false when true) of individual elements or of the whole condition.
Using the Conditions Editor
Either:
From the toolbar click the icon.
Press F6.
From the menu bar select Administration and then Conditions Editor.
Adding a Condition
Click the icon.
Enter the name for the condition and then click OK.
You can now add elements to the condition and alter the properties of those elements.
Adding Elements to a Condition
A condition can consist of multiple elements, including several elements of the same type.
Click the element drop-down list (shown as , , or in the toolbar).
Click the type of element required.
Click the condition to which you want to add the element.
You can now edit the element's settings.
Note:
By default the logical AND X+ setting is applied to new condition elements. For the week planner and calendar elements, if more than one day is set this will never return true. Therefore we recommend that the OR X|| logical setting is applied to all week planner and calendar elements.
Editing Elements and Conditions
Click the Condition or Element and then on .
Alternatively for elements you can double-click the element.
The elements or condition's properties are displayed for you to edit.
Changing a Condition's Logical Setting
Click the logic setting drop-down list, shown as x+ (AND), x|| (OR) or x! (NOT) in the toolbar.
Click the logic setting required.
Click the condition or element to which the logic setting should be applied.
Deleting Elements and Conditions
Click the condition or element you want to delete and then on .
icon.
icon.
, 
, 
or 
in the toolbar).
.