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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.





Pressing F6 displays the Conditions Editor.

Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example the Week Planner can be used to define a companies standard working hours, and then combined with the calendar to define exception days such as public holidays.

Within the voicemail call flow, conditions can be checked by a Test Condition action and, according to whether the condition is currently true or false, callers can be routed to different actions. See Test Condition Action.

Logic settings can be applied to both the whole condition and to the elements in a condition. These can alter when a condition is true or false.

  • AND
    The condition is true when all the elements are true, i.e. both A and B are true.

  • OR
    The condition is true when either A or B is true.

  • NOT
    This logic element can be used to reverse the value (e.g. return false when true) of individual elements or of the whole condition.

Using the Conditions Editor


  • From the toolbar click the icon.

  • Press F6.

  • From the menu bar select Administration and then Conditions Editor.

Adding a Condition

  1. Click the icon.

  2. Enter the name for the condition and then click OK.

  3. You can now add elements to the condition and alter the properties of those elements.

Adding Elements to a Condition

A condition can consist of multiple elements, including several elements of the same type.

  1. Click the element drop-down list (shown as , , or in the toolbar).

  2. Click the type of element required.

  3. Click the condition to which you want to add the element.

  4. You can now edit the element's settings.
  • Note:
    By default the logical AND X+ setting is applied to new condition elements. For the week planner and calendar elements, if more than one day is set this will never return true. Therefore we recommend that the OR X|| logical setting is applied to all week planner and calendar elements.

Editing Elements and Conditions

  1. Click the Condition or Element and then on .

  2. Alternatively for elements you can double-click the element.

  3. The elements or condition's properties are displayed for you to edit.

Changing a Condition's Logical Setting

  1. Click the logic setting drop-down list, shown as x+ (AND), x|| (OR) or x! (NOT) in the toolbar.

  2. Click the logic setting required.

  3. Click the condition or element to which the logic setting should be applied.

Deleting Elements and Conditions

  1. Click the condition or element you want to delete and then on .















Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation  

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