The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Recording Calls
Customizing Auto Recording
Normally auto-recording is performed by the Voicemail Pro server as a default task. However, a module named AutoRecord can be used to customize the operation of auto-recording.
Note: If an AutoRecord module is created, it overrides the default auto-record operation.
The $UUI Variable:
The $UUI variable is supported from Voicemail Pro 1.3.15 onwards. Whenever auto recording is triggered, $UUI contains either the account code, user name or hunt group name that triggered the auto recording.
The value of condition Account1 is checked using a Test Condition action.
If found True, the call is recorded using a Listen action, which specifies the mailbox for the recording.
If found False, the next condition test is tried.
The conditions, created within the Condition Editor, compare the variable $UUI against possible account code values.
The final Listen action, used if none of the condition tests are True, has its Mailbox set to $UUI. If $UUI hasn't matched any account code being used for auto recording, then its value will be either the user name or hunt group name that triggered the auto recording.
