The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Deafault Start Points Voicemail Pro
The default start points can be used to create a sequence of actions that will be applied to all suitable calls unless a specific start point exists.
Collect:
Used when a caller attempts to access a mailbox.
Leave:
Used when a caller is redirected to voicemail.
Callback:
Used when the voicemail calls a user to inform them about messages in a mailbox. See Callback (Outcalling).
Queued & Still Queued:
Used for callers queuing for a hunt group. See Voicemail Pro Queuing.
When a default start point is used, the following actions can attempt to recognize who the presumed user is (the internal user calling or being called) and access the matching mailbox for that user (unless the action specifies another mailbox):
Get Mail Action
Leave Mail Action
Play Configuration Menu
Listen Action
Record Name Action
Edit Play List Action
The following actions will automatically recognize who the presumed user is and then use that user's Voicemail Reception settings (unless the action specifies another mailbox):
