The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.
Example Dial by Name Call Flow
In this example, after selecting a name using the Dial by Name service, the caller is transferred to the matching extension. If that extension doesn't answer or is busy the caller is transferred to the leave a message.
In Voicemail Pro we added a new module and called it Dial by Name.
From Telephony Actions we added a Dial by name action.
From Telephony Actions we also added an Assisted Transfer action. In its properties Specific tab we set $KEY as the Mailbox.
We connected the Dial by name action's True result to this action.
From Mailbox Actions we added a Leave Mail action. Again in its Specific tab we set $KEY as the Mailbox. We added links from the Assisted Transfer action's No Answer and Busy results to this action.
Adding a short code
In Manager, we added a new system short code. For this example we chose *75 and then entered the details as shown below.
After merging this back into the IP Office, users can dial *75 to access dial by name. They can also transfer callers to this call flow.
The short code can be added a SoftConsole or DSS button. In addition an Incoming Call Route could be used to direct specific external calls direct to the function, for example if you had a specific external number used by employees to ring in when off site.
