Voicemail Email can be used with both user mailboxes and hunt group mailboxes.

Setting of the user or group's email address can only be done through IP Office Manager. The remaining settings, that is the type of alert, can be set using any of the following methods:

• Through IP Office Manager.

• Through mailbox access if running in IP Office mailbox mode.

• Through a Voicemail Pro call flow using a Play Configuration Menu action.

 

Manager Settings

The Voicemail Email settings are found on the Voicemail tab of the user or hunt group form.

 

• Voicemail Email - The user's or group's email address.

• Voicemail Email

  • Off - Switches off the use of Voicemail Email.  Note that other services using the email address such as Email TTS can still operate.

  • Copy - Send a copy of each new message as a wav file attachment to the email. The original message remains in the mailbox.

  • Forward - Send a copy of each new message as a wav file attachment to the email and delete the original message from the mailbox. Note: This settings overrides all other actions such as message waiting indication and voicemail ringback.

  • Alert - Send an email alert for each new voicemail message but do not attach a copy of the message.

    • Note: Forward and Copy should be used with care. Each 1 minute message will result in a 1MB wav file. This may impact on the performance of the network and email connection.

• Voicemail Email Reading - This is part of TTS operation but uses the same email address as set for Voicemail Email.

User Configuration

Users on Voicemail Lite or Voicemail Pro running in IP Office mailbox mode, can switch Voicemail Email on/off and select the mode of Voicemail Email operation.

The method for doing this depend on the type of phone being used.

 

Other Phone Types and External Call Access

If no email address has been set for the user or group then the voicemail server will respond "Email is not enabled for this mailbox".

Having entered the mailbox, user the following:

• *01 - Sets the Voicemail Email mode to Forward.

• *02 - Sets the Voicemail Email mode to Alert.

• *03 - Sets the Voicemail Email mode to Off.

 

Play Configuration Menu Action

For Voicemail Pro systems, the Play Configuration Menu action can be used to allow a caller set a user or group's Voicemail Email alert mode. Note however that this action is not aware whether the user or group has an email address set for the service.