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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Voicemail Email User and Group Configuration

Voicemail Email can be used with both user mailboxes and hunt group mailboxes.

Setting of the user or group's email address can only be done through IP Office Manager. The remaining settings, that is the type of alert, can be set using any of the following methods:

  • Through IP Office Manager.

  • Through mailbox access if running in IP Office mailbox mode.

  • Through a Voicemail Pro call flow using a Play Configuration Menu action.


Manager Settings

The Voicemail Email settings are found on the Voicemail tab of the user or hunt group form.

  Voicemail email settings email settings voice mail pro

  • Voicemail Email - The user's or group's email address.

  • Voicemail Email

    • Off - Switches off the use of Voicemail Email.  Note that other services using the email address such as Email TTS can still operate.

    • Copy - Send a copy of each new message as a wav file attachment to the email. The original message remains in the mailbox.

    • Forward - Send a copy of each new message as a wav file attachment to the email and delete the original message from the mailbox. Note: This settings overrides all other actions such as message waiting indication and voicemail ringback.

    • Alert - Send an email alert for each new voicemail message but do not attach a copy of the message.

      • Note: Forward and Copy should be used with care. Each 1 minute message will result in a 1MB wav file. This may impact on the performance of the network and email connection.

  • Voicemail Email Reading - This is part of TTS operation but uses the same email address as set for Voicemail Email.

User Configuration

Users on Voicemail Lite or Voicemail Pro running in IP Office mailbox mode, can switch Voicemail Email on/off and select the mode of Voicemail Email operation.

The method for doing this depend on the type of phone being used.


Other Phone Types and External Call Access

If no email address has been set for the user or group then the voicemail server will respond "Email is not enabled for this mailbox".

Having entered the mailbox, user the following:

  • *01 - Sets the Voicemail Email mode to Forward.

  • *02 - Sets the Voicemail Email mode to Alert.

  • *03 - Sets the Voicemail Email mode to Off.


Play Configuration Menu Action

For Voicemail Pro systems, the Play Configuration Menu action can be used to allow a caller set a user or group's Voicemail Email alert mode. Note however that this action is not aware whether the user or group has an email address set for the service.



















Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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