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Basic Actions Tab
Call List, Dial by Name and Conferencing Center Action
Logging in to Your Mailbox from a Different Location
Conditions Actions Tab
Configuration Actions Tab
Database Actions Tab
Queue Actions Tab
Mailbox Actions Tab
Miscellaneous Actions Tab
Post Dial Action, VB Script
Overview of Actions
Standard Action Tabs
Telephony Actions Tab
Basic Voicemail Pro (Compact) Software Installation
Introduction to Campaigns
Adding, Modifying & Deleting Campaigns
Centralized Voicemail Pro
Set Up Centralized Voicemail Pro
Changing SMTP and MAPI Settings

Voicemail Pro Components
Available Condition Elements
The Voicemail Console
Customizing Auto Recording
Customizing Queuing
Start Points Voicemail Pro
Dial by Name Call Flow
System Preferences: Directories
Triggering Manual Call Recording

VM Pro Modules
English Non-Intuity Prompts .WAV Files IP Office
Voicemail Pro Callback (Outcalling)
Overview of VoiceMail Pro for IP Office
Recording Calls
Retrieving Data from the Database
Running the Service as a Console
Using Select System Prompt
Setting the Record Times, Frequency and Destination
Using the Speak Text Action
Start Points Voicemail Pro
Switching Custom Prompts - Using $LOC
System Settings
Installing Generic Text to Speech
Transferring Callers to Voicemail
Simple Mailbox Customization
Upgrading from Voicemail Lite
US English Intuity Prompts .WAV Files VM PRO
User Source Number Configuration
Vb Script Action
Connections Voicemail Pro
Importing and Exporting Voicemail Pro
Voicemail Pro Dial by Name
Overview of Voicemail Pro
Configuring VPNM Accounts on Voicemail Pro
Installing Voicemail Pro Software with VPNM Support

Wave Editor

Manager Index Pt1
Manager Index Pt2
Manager Index Pt3

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Avaya IP Office

The Avaya IP Office platform is the ultimate in converged voice and data technology. IP Office brings a combination of voice and data applications formerly reserved for only the largest corporations. Cutting edge customer service with easy to use tools is now available to the smallest of businesses.



Installing Voicemail Pro for SMTP Voicemail Email

  1. Obtain details of an email account that the Voicemail pro service can use from whoever administrates the customer's email server. The details required are:

    • Email address.

    • Server SMTP address.

    • Account user name and password.

  2. Install the Voicemail Pro software as outline in Basic Voicemail Pro (Compact) Software Installation ( or Voicemail Pro with Web Campaigns (Typical) Software Installation if campaigns web access is required.

  3. Enter the Voicemail Pro SMTP email account settings when requested after the server PC restart.

  4. Follow the process outlined in Starting the Voicemail Pro Server.

  5. Appropriate user accounts can now be configured with the user's email address. See User and Group Configuration.

Installing Voicemail Pro for MAPI Voicemail Email as a Domain Member


The following should be done before the Voicemail Pro software is installed. The user name and password created are requested as part of the installation of the Voicemail Pro service. The process assumes that Outlook is installed on the Voicemail pro server PC but has not previously been used or configured.


Creating a Voicemail Domain Account

  1. Make sure that the PC that will be running the Voicemail Server is a member of the domain. Note: To join the domain you will need the use of a log on account with Administrative permissions on the domain as well as the server PC, consult the Domain Administrator.

    • Windows NT
      Network Neighborhood and Select Properties.

    • Windows 2000
      My Computer and select Properties. Select the Network Identification tab.

  2. On the Exchange server:

    • Create an account called Voicemail on the domain and an associated mailbox.

    • Provide a secure password.

    • Check the User Cannot Change Password and Password Never Expires check boxes.  

  3. Log on to the Voicemail Server PC using a domain administrator account.

  4. From the Control Panel, select Administrative Tools.

  5. Select Computer Management | Local Users and Groups | Groups.

  6. Double-click Administrators and select Add.

  7. In the Look In drop-down list select the domain name.

  8. In the Name window locate and highlight Voicemail. Click Add followed by OK and OK to close.

Configuring Outlook

  1. On the desktop, right-click on the Outlook icon and select Properties.

  2. On the General tab select Add.

  3. Tick Microsoft Exchange Server. Click Next >.

  4. Enter the Exchange Server's name in the Server field and Voicemail in the Mailbox field. Click Next >.

  5. Select No when asked if you travel with this computer. Click Next >.

  6. Click Finish.

  7. Highlight the MS Exchange Settings, Click Properties.

  8. Highlight Microsoft Exchange Server. Click Properties.

  9. Click Check name and ensure the name is resolved.

  10. If the name is resolved, select Apply. Click OK, OK and Close to shut the mail settings.

  11. Do not continue until the name has been resolved correctly with the Exchange Server. If the name is not resolved, check the account details with the Exchange Administrator.

  12. Open Outlook and select Yes to register Outlook as the default email application.

  13. Select Tools | Options.

  14. Choose the Preferences tab. Click on Email Options.

  15. Uncheck Save copies of messages in Sent Items folder.

    • Note: You may want this option selected during initial setup to aid troubleshooting. However due to the size of wav file message attachments deselect it once installation testing is complete.

  16. Log on to the Voicemail Pro server PC using the Voicemail account.

  17. From Outlook, send a message direct to an extension user.

  18. If this message is received correctly, continue with installing the Voicemail Pro software.

Installing the Voicemail Pro Software

  1. Log off and log back on using the Voicemail account and password.

  2. Install the Voicemail Pro software as outline in Basic Voicemail Pro (Compact) Software Installation ( or Voicemail Pro with Web Campaigns (Typical) Software Installation if campaigns web access is required.

  3. When the installation process request and User Name and Password for the Voicemail pro service, enter the Voicemail account details.

  4. Restart the server PC when requested and log on using the Voicemail account.

  5. When SMTP email details are requested, enter no values and ignore the error message following the SMTP check.

  6. Follow the step in Starting the Voicemail Pro Server to check correct start and operation of basic voicemail services.


Switching the Voicemail Pro to MAPI Operation

By default the Voicemail Pro is set to use SMTP for emails. This must be switched to SMTP.

  1. Start the Voicemail Pro Client.

  2. Click Preferences and select General.

  3. Select the MAPI tab.

  4. The Use Email Protocol settings allows you to switch the Voicemail Pro between either MAPI or SMTP.

  5. Select MAPI and enter the details of the

    • If MAPI is selected, a valid MAPI profile and password must be entered in the fields above. That MAPI profile must exist within the MAPI email client on the server PC and be useable by the account under which the Voicemail Pro service is running.

    • If SMTP is selected, the SMTP email account settings must be entered through the control panel preferences, see SMTP Email Settings.

  6. Click OK.

  7. Click Save and Make Live.



















Email User and Group Configuration Installing VM Pro for SMTP Voicemail Email Email Reading VM PRO
Voicemail Pro for MAPI Voicemail Email What Voicemail Email Messages Look Like Email Settings VM PRO
Overview of Voicemail Email Installation Setting a Mailbox Fax Number IVR: Enter Details into the Database
System Preferences: Housekeeping Automatic Message Deletion - Housekeeping Example Call Flow Using $POS
Hunt Group Message Waiting Indication Integrated Messaging Service (IMS) Voicemail Pro Fax Operation
Installing the IMS Client Software Installing the IMS & Voicemail Pro Software System Preferences: General
Voicemail Pro Installation Types IVR: Connecting Voicemail Pro to a Database Configuring Group Broadcast
Voice Mail Pro Licenses Adding a Record Name Module Hunt Group Voicemail
Mailbox User Controls Overview Number of Simultaneous Voicemail Users Before Installing IMS
Customizing Manual Recording Returning Data from the Database Installation Requirements
Out of Hours Operation Setting the Destination for User Recordings IP Office Configuration
Using a Play Configuration Menu Action Using Short Codes to Access Voicemail Language Support
Starting Voicemail Pro Starting the Voicemail Pro Server Overview of Remote Access
Telephony Operation Mode Switching Voicemail Pro to MAPI Example Database Scenario
Voicemail Pro TTY Prompts Access from a Trusted Extension Text to Speech
Upgrading Existing Voicemail Pro System User Defined Variables User Configuration
Actions Voicemail Pro Using Voicemail to Give Error Messages Voicemail Telephone Numbers
Voicemail Pro Language Switching Voicemail Pro Networked Messaging VPNM Preferences
Voice Recording Library (VRL) VM Pro with Web Campaigns (Typical) Software Installation Hot Desking

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